Customer Support Agent
hace 6 días
Position Summary:
We are looking for a Customer Support Agent, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it.
**Responsibilities**:
- Communicate proactively to management issues you're encountering in accounts
- Outline and execute repeatable processes for the scaled success of our partners
- Exceed monthly and quarterly objectives by achieving positive satisfaction performance metrics
- Maintain updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Participate in training opportunities provided by the organization or by outside entities
- Act as a client advocate and facilitate outbound calls to clarify any questions or concerns
**Qualifications**:
- 1-3 years of experience in customer happiness, client success or customer support role
- Bachelor's degree in Administration or Accounting
- English (basic)
- Rotative Schedule
- Punctual, outgoing, autonomous, focused on results, able to work in teams and adaptable to changes
- Strategic and analytical thinking, data-driven, and results-oriented
- Be able to engage with clients and help them to succeed at reaching or exceeding their expectations
What we offer:
- Super fast growing company and growth opportunities
- Work / life balance and work from home
- Great working relationships and environments
- Competitive pay
- Flexible work schedule
- To belong to an inclusive fun and growing company culture
- Career development plan and resources
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