Customer Support Agent

hace 4 semanas

Ciudad de México B2Spin A tiempo completo

**Customer Support Specialist**:- Remote | Full-Time_B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location.**Key Responsibilities**- ** Problem Resolution**: Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions.- ** Escalation Handling**: Manage complex or high-priority customer issues and guide junior agents through difficult situations.- ** Product Insight**: Recommend relevant products or services by analyzing customer feedback and usage trends.- ** Customer Engagement**: Go the extra mile to enhance customer satisfaction and promote brand loyalty.- ** Record Management**: Maintain accurate and detailed logs of all customer interactions and update customer records.- ** Performance Goals**: Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment.- ** Process Improvement**: Share best practices and contribute ideas to enhance customer support operations.**Qualifications**- **Experience**: Minimum 2+ years in a customer service role within the iGaming or social casino industry, with experience handling escalations and mentoring junior agents.- ** Education**: Bachelor's degree preferred, or at least 2 years of college education.- ** Skills**:- Proficient in Zendesk and general IT systems.- Strong communication and presentation skills in English (written and spoken).- High emotional intelligence and the ability to adapt to a variety of personalities.- Exceptional multitasking, prioritization, and time-management skills.- ** Mindset**: Customer-centric, proactive, and able to work independently without close supervision.**Technical Requirements**- **PC**: Self-provided laptop/PC (Intel i5 4th Gen or higher, Windows 10 or newer)- ** RAM**: Minimum 8 GB- ** Storage**: Minimum 1 GB available HDD space- ** Internet**: Reliable Ethernet connection with 10 Mbps upload/download speeds (plus backup connection)- ** Equipment**: USB noise-canceling headset and webcam for meetings**Benefits**- Competitive salary- Flexible and fully remote work environment- Opportunities for training and career development- Potential for growth within a global and rapidly expanding company

  • Agente de Customer Support

    hace 1 semana

    Ciudad de México Ualá ABC A tiempo completo

    En Ualá ABC queremos sumar a nuestro equipo una persona con el rol de **Agente de Customer Support **para dar soporte en la atención a nuestros clientes. **Tendras el desafío de...** - Brindar una excelente atención a los usuarios de Ualá ABC. - Detectar oportunidades de mejora en la experiência que ofrecemos a nuestros usuarios. - Garantizar una...

  • Customer Support Agent

    hace 2 semanas

    Ciudad de México WA.Technology A tiempo completo

    **Who are we?**: **WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily. The WA.Platform is a fully scalable and...

  • Bilingual Customer Service Agent

    hace 1 semana

    Ciudad de México Esolutions A tiempo completo

    Role: Bilingual Customer service Agent Location : Azcapotzalco, Mexico City, Mexico (On-site) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and...

  • Call Center Agent

    hace 1 semana

    Ciudad de México Coforge A tiempo completo

    Banking call center agent Banking, financial, customer service, call center Onsite role and Full time We at Coforge are hiring Banking call center agent with the following skillset: Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans &...

  • Support Agent

    hace 3 semanas

    Ciudad de México Scale AI A tiempo completo

    This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors...

  • Customer Support

    hace 3 semanas

    Ciudad de México Time to Hire A tiempo completo

    Customer Support RepresentativeHíbrido Presencial | Tiempo completoSobre PolotabEn **Polotab** estamos revolucionando cómo los restauranteros gestionan su negocio. Somos una startup en etapa temprana y buscamos a nuestro **primer Customer Support Representative**: alguien que disfrute ayudar a otros, que quiera construir procesos desde cero y crecer junto...

  • Customer Support Agent

    hace 2 semanas

    Ciudad de México Connectingology A tiempo completo

    Descripción Importante empresa norteamericana esta en búsqueda de Agentes Bilingües para su centro de atención a cliente en México. **Requisitos**: **Experiência**: 2 años de experiência en atención a clientes Call center Cumplimiento de KPIs **Inglés**: Avanzado 2 years

  • Customer Service Agent

    hace 5 días

    Ciudad de México Kone A tiempo completo

    Callout agent - Answers customer calls and contacts through other channels within the target SLA - Creates callouts (entrapment calls, unplanned service), gathers information and dispatches technician with all needed details. - Receives Immediate Service Needs from 24/7 connected services, creates the callout and dispatches Maintenance Technicians - Receives...

  • Customer Support Coordinator

    hace 4 semanas

    Ciudad de México Runa HR A tiempo completo

    **Position Summary**:We are looking for a Customer Support Coordinator, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it.**Responsibilities**:- Create effective customer service procedures, policies, and standards in collaboration...

  • Junior Player Support Agent

    hace 1 semana

    Ciudad de México Lionbridge A tiempo completo

    Mexico City, Mexico**Junior Player Support Agent****This position is required to be on-site at our office in Mexico City****Flexible Schedule, Temp to Perm Potential****Gross Starting Salary of 18,000 MXN per month**As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts. Your tasks will revolve...