Help Desk Tier I

**_Please submit your resume in English._**

The Company

**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**

J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations**. **We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.

The Team and Job Summary

We are seeking a HelpDesk Tier 1 to join our IT team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the IT team, whose responsibilities extend beyond those of traditional HelpDesk agent. The ideal person for this role will need to not only have a strong grasp of troubleshooting skills but also be flexible and a strategic thinker able to take on a variety of tasks.

Job Responsibilities
- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.
- Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.
- Escalate as it fits the situation to Tier II agents or as per Tier I lead´s instructions.

Required Qualifications
- Knowledge of Microsoft Office 365 (Outlook, Excel, Word)
- Knowledge of Microsoft Windows 10
- Knowledge of Cloud-based storage systems
- Knowledge of Adobe Cloud products
- Experience with FreshService or comparable ticket tracking system
- Minimum of 2-3 years of job stability in a corporate support environment
- Comfortable working during office hours in the Eastern Time Zone.

Preferred Qualifications
- Knowledge of ITIL a plus
- Experience with Microsoft 365 Admin Center and Intune
- Bachelor’s degree preferred.

J.S. Held is dedicated to becoming the global leader in providing multi-disciplinary consulting services to the construction, government, healthcare, industrial, insurance, energy, legal, and technology, communities. We have diverse practice areas including Construction Advisory, Financial Investigations, Forensic Accounting & Economics, Forensic Architecture & Engineering, Surety, Environmental Health & Safety, Equipment, Toxicology, and Building & Property Consulting, among other disciplines. J.S. Held is devoted to recruiting and cultivating top industry talent to build a collaborative and diverse team of experts. We leverage our experience to provide local, cost-efficient solutions and an unrivaled client experience.

Our **mission **is to serve as trusted, expert advisors to organizations around the world facing high-stakes situations that demand urgent attention, exceptional knowledge, staunch integrity and objective, clear-cut analysis and advice.

Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.
- Our flexible work environment allows employees to work remotely when needed
- Generous Annual Leave Policy
- Comprehensive Medical Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO and Job Accommodations
- We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal_
- J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._

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