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Customer Briefing Coordinator
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**About the Role**
The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in Ciudad de Mexico CWC. The role, based onsite in CDMX, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.
**Major Responsibilities**
- Proactively lead the end-to-end logistic planning and execution of complex customer, partner, community, and internal events in the Customer Welcome Center.
- Partner with business teams to deliver the customer briefings, webinars, and special events. Facilitate discussion, synthesize conclusions, and identify follow up plans resulting from briefings.
- Act as an HP spokesperson throughout customer-facing presentations and tours, maintaining a professional, welcoming, and engaging presence for guests throughout their visit.
- Work with CWC team members to present product demonstrations (both live and recorded) for briefings, webinars, and other HP activities.
- Execute troubleshooting of innovation showcases, spaces, and technology displays, in partnership with Demo Support team.
- Maintain a working relationship with HP IT to leverage their support for network infrastructure, hardware, and software.
- Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms.
- Learn and maintain a current knowledge of HP products, strategy, and storytelling.
- Capture customer feedback through approved channels; leverages learnings to improve CWC experience and provide insight to stakeholders throughout HP.
- Utilize the team’s Customer Relationship Management systems and tools and provide periodic activity reports and/or high level data analysis. Develops and leads monitoring of key performance indicators related to customer experience initiatives.
**Education and Experience Required**
- Four-year or Graduate Degree in Communications, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- 5-10 years of experience in briefing program management, project management, event management, executive engagement, marketing, enterprise or channel sales, or related field.
- Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries.
- Proven ability to lead demonstrations and/or presentations with confidence and credibility.
- Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
- Ability to interface effectively with all levels of management and functional disciplines.
- Familiarity with video conferencing software, presentation tools, and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus.
- Strong interpersonal skills; ability to work as part of a team.
- English and Spanish language fluency; demonstrated proficiency in second language a plus.
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