IT Site Support Specialist Ii

**ABOUT ADVANCED ENERGY**

Our Mexicali location is **expanding rapidly**, driving innovation and operational excellence in a high-energy environment. This is your chance to join a team where technology meets manufacturing at scale.

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As an **IT Service Desk Support Specialist**, you’ll be the go-to expert for IT support in a fast-paced factory setting. Your role will focus on **supporting production operations**, managing handheld devices, troubleshooting workflows, and implementing process improvements that keep our growing business moving forward. This is a hands-on position where your technical skills and problem-solving mindset will directly impact productivity and efficiency.

**WHY THIS ROLE IS EXCITING**
- ** Direct Impact**: Your work ensures smooth factory operations and drives efficiency across production workflows.
- ** Fast-Paced Growth**: Be part of a rapidly expanding location where priorities shift quickly and innovation is constant.
- ** Technology Meets Manufacturing**: Work with handheld devices, automation tools, and enterprise systems to optimize processes.
- ** Career Development**: Gain exposure to advanced IT systems and projects that shape the future of our operations.

**RESPONSIBILITIES**
- ** Factory Operations Support**: Serve as the primary IT contact for manufacturing floor operations, ensuring critical systems run flawlessly.
- ** Handheld Device Management**: Configure, deploy, and maintain handheld devices and scanners essential for production workflows.
- ** Workflow Optimization**: Collaborate with operations teams to analyze processes, identify bottlenecks, and implement technology-driven improvements.
- ** Rapid Issue Resolution**: Troubleshoot and resolve technical issues impacting factory systems, handheld devices, and connectivity with urgency to minimize downtime.
- ** Process Improvement Projects**: Lead and participate in initiatives that streamline IT support for manufacturing, including automation and integration of new tools.
- ** System Upgrades & Deployments**: Manage installation and configuration of hardware and software updates for factory systems.
- ** Cross-Functional Collaboration**: Work closely with engineering, production, and IT leadership to align technology solutions with business growth objectives.
- ** Documentation & Training**: Maintain accurate support documentation and deliver training sessions for factory personnel on IT tools and workflows.
- ** Adaptability in a Fast-Paced Environment**: Thrive in a rapidly expanding location where priorities shift quickly and new challenges emerge daily.
- ** After-Hours & On-Call Support**: Provide critical support during off-hours as needed to sustain continuous manufacturing operations.

**WORK ENVIRONMENT**
- ** Location**: Mexicali, B.C.
- ** Setting**: On-site role within a high-tech engineering and manufacturing facility
- ** Physical Requirements**: Ability to lift up to 40 lbs.
- ** Flexibility**: Occasional overtime, on-call weekends, and project-based evening work

**QUALIFICATIONS**
- Strong customer service orientation and communication skills.
- Advanced knowledge of Windows 10/11 and TCP/IP networking.
- Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
- Ability to work independently, prioritize tasks, and manage projects effectively.
- Problem-solving mindset with sound judgment and decision-making skills.

**EXPERIENCE**
- 3-5years in IT support roles with hands-on technical expertise.
- Proven experience supporting Microsoft PC environments and remote users via VPN.

**EDUCATION**
- ** Required**: Associate’s degree in Computer Information Systems
- ** Preferred**: A+ certification, MCP, and Windows 10/11 certification

**WHAT MAKES THIS OPPORTUNITY EXCITING**
- Competitive pay aligned with market standards.
- Professional development and certification support.
- A collaborative environment where your contributions matter.
- Opportunities to work on projects that shape the future of IT within a global organization.