Customer Support Specialist

hace 24 horas

Tlahuac, México Upfluence A tiempo completo

**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**:
About Upfluence

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.

Upfluence is looking for a solution-focused thinker who puts the customer first and goes the extra mile to meet their needs. You are the advocate for the customer, and your main focus is to make them feel heard and have their concerns attended to.

**Responsibilities**:

- Listening to customers’ concerns and troubleshooting issues
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer concerns/requests
- Reviewing customer accounts and transactions while resolving issues
- Receiving orders, calculating charges, and processing payments
- Monitoring customer satisfaction levels
- Escalating cases managers when necessary
- Communicate with other teams on product feedback and process improvements.

The person we are looking for
- Proficient in English required
- Flexible schedule for service U.S based clients
- Great communication abilities, including written and verbal communication
- Patience, empathy, and professionalism
- Good problem-solving and decision-making capabilities
- Understanding of Technology/Internet
- Experience providing Tech support for a tech company preferred
- Effective time management, prioritization, and multitasking skills
- Ability to work in a team setting
- In-depth understanding of the company’s products or services
- Flexible schedule to service U.S and French-based clients

What we have to offer
- Clear career path and growth potential
- A diverse and international team
- Generous PTO & Company holidays
- An entrepreneurial environment with room for growth
- This is a hybrid position working directly with our French and US teams

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Publicidad

**Habilidades**:

- english
- saas
- customer support
- customer success

  • Customer Support Specialist

    hace 4 semanas

    Tlahuac, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.Wood Mackenzie is the leading global provider of data and analytics solutions for...

  • Call Center Specialist

    hace 24 horas

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Call Center Specialist, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Call Center Specialist**: 100% English...

  • Customer Support Specialist

    hace 2 semanas

    Tlahuac, México Toku A tiempo completo

    Estamos en búsqueda del mejor Customer Support Specialist para nuestro equipo en México, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se sienta cómodo en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora...

  • Specialist, Agent Support

    hace 4 días

    Tlahuac, México Western Union A tiempo completo

    **Specialist, Agent Support - Mexico DF**Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are...

  • Ops Support Specialist 5

    hace 3 semanas

    Tlahuac, México Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Technical Support Specialist I

    hace 1 semana

    Tlahuac, México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Customer Service Specialist

    hace 2 semanas

    Tlahuac, México Certu Systems A tiempo completo

    **Company Description**Join an exciting new start-up company focused on using the most reliable AI Engine to revolutionize logistics operations. Actionable insights and real-time predictions for reliability, efficiency, transparency, and cost savings. This is why a cool pack of innovators and problem-solvers got together to fix the ongoing supply chain...

  • Customer Marketing Specialist

    hace 5 días

    Tlahuac, México Rocket.la A tiempo completo

    **Oportunidad Laboral: Customer Marketing Specialist** Estamos en búsqueda de un profesional apasionado por el marketing digital y los servicios financieros para unirse a nuestro equipo como Customer Marketing Specialist **Responsabilidades Clave**: - Colaborar con otras áreas para crear, revisar y adaptar contenidos existentes, asegurando coherencia de...

  • Digital Customer Success Specialist

    hace 7 días

    Tlahuac, México Check Point Software Technologies Ltd. A tiempo completo

    **Why Join Us?**:The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated...

  • Customer Service Specialist

    hace 1 semana

    Tlahuac, México Genesis Managment LLC A tiempo completo

    **¡We are in search of a Customer Service Specialist to join our vibrant team!** You will be the heartbeat of our customer service efforts, ensuring every interaction is handled with care, empathy, and a commitment to excellence. Every interaction with our customers is an opportunity to forge lasting connections, serve our community with professionalism,...