Head of Centre of Excellence

Company Description**
The Company**
YouGov is an international market research and data analytics group.

Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

We have the best data and the best tools. We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours. We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world’s largest research networks.

**The Culture**
Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.

Job Description**
What will I be doing?**

To work with Chief Business Operations Officer and Global Head - Centre of Excellence to set up and run a CENX office in Mexico. Also, work with multiple stakeholders during the entire setup process.

To assume supervisory responsibility for the Centre of Excellence employees in Mexico, ensuring complete visibility for the business on all decisions, administrative processes and budget considerations relating to their recruitment, ongoing employment, conduct and wellbeing.

**Key Tasks and Responsibilities**
- To work with Global Head - Centre of Excellence to ensure smooth functioning of Mexico office once it is setup.
- To work with the CENX management team to standardize the CENX model and services across all CENX locations.
- Define and enlarge the scope of services to be shared for regional purposes (efficiency, security, and cost benefits)
- Quickly establish solid relationships with business unit leadership and other senior executives. Ensure customer satisfaction by leading the collaborative development of service level agreements, adhering to those agreements and monitoring costs, quality and timeliness.
**Talent Recruitment**
- Working closely with HR and relevant Global directors of all CENX functions to keep an overview on all open CENX positions, ensuring consistency in recruitment processes and offering local-market insight to assist with the job offer and salary decisions.
**HR BP and Ops**
- Working alongside the HR Business Partner to help formulate new or updated policies relating to the Mexico office and its employees, liaising with global function heads to see that the policies are designed with all teams in mind
- To use local knowledge to advise HR on contractual benefits, ensuring standardization of benefits across CENX teams

**Legal and Governance**
- To ensure we have fulfilled all the compliance-related requirements to operate in Mexico with the help of the legal and governance team
- To the best of your ability to keep YouGov’s Company Secretary, Corporate team, and Global Head - Centre of Excellence informed of any changes in local regulations which may impact YouGov.
**Logistics & IT**
- Using knowledge of recruitment plans, ensure that each new starter can be accommodated in the office and have access to the right equipment to do their job.

**Office space**
- To help on local execution of any office-space specific decisions
- To highlight to senior management any issues with the office space management (e.g. company/building owner, landlords, facilities management, etc.)

**3rd party vendors and suppliers**
- Under direction from the relevant business units (e.g. IT / Corporate) to be