Head of Centre of Excellence

Company DescriptionYouGov is an international research data and analytics group.We help the world’s most recognised brands, media owners and agencies to plan, activate and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years. Creating the richest and most complete understanding of your customers’ complex lives. We call it living data.We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do. Unlike our competitors, we understand how opinions and trends change from day-to-day, week-to-week and year-to-year. That’s why we have built a platform that gets you right to the source for reliable, accurate data that reflects the reality of a complicated world. Imagine if you could know what 17 million+ people in over 55 markets were thinking now? Or last week? And do so again and again? That’s why we’re different.Rather than commissioned research that’s already out-of-date by the time it reaches someone’s inbox, our data is alive. So, no matter how quickly things change, our clients are always in the know.YouGov. Living Consumer Intelligence.**The Culture**Diversity and inclusion are fundamental to YouGov. We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research. We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do. None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.Supporting the wellbeing of our staff, including maintaining a good work and life balance, is important to us. We support flexible working arrangements where appropriate for a role, with many locations offering a hybrid office-and-remote working approach.As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law. All employment decisions are made on the basis of occupational qualifications, merit, and business need.**Job Description**:**What will I be doing?**To work with Chief Business Operations Officer and Global Head - Centre of Excellence to set up and run a CENX office in Mexico. Also, work with multiple stakeholders during the entire setup process.To assume supervisory responsibility for the Centre of Excellence employees in Mexico, ensuring complete visibility for the business on all decisions, administrative processes and budget considerations relating to their recruitment, ongoing employment, conduct and wellbeing.**Key Tasks and Responsibilities**- To work with Global Head - Centre of Excellence to ensure smooth functioning of Mexico office once it is setup.- To work with the CENX management team to standardize the CENX model and services across all CENX locations.- Define and enlarge the scope of services to be shared for regional purposes (efficiency, security, and cost benefits)- Quickly establish solid relationships with business unit leadership and other senior executives. Ensure customer satisfaction by leading the collaborative development of service level agreements, adhering to those agreements and monitoring costs, quality and timeliness.**Talent Recruitment**- Working closely with HR and relevant Global directors of all CENX functions to keep an overview on all open CENX positions, ensuring consistency in recruitment processes and offering local-market insight to assist with the job offer and salary decisions.**HR BP and Ops**- Working alongside the HR Business Partner to help formulate new or updated policies relating to the Mexico office and its employees, liaising with global function heads to see that the policies are designed with all teams in mind- To use local knowledge to advise HR on contractual benefits, ensuring standardization of benefits across CENX teams**Legal and Governance**- To ensure we have fulfilled all the compliance-related requirements to operate in Mexico with the help of the legal and governance team- To the best of your ability to keep YouGov’s Company Secretary, Corporate team, and Global Head - Centre of Excellence informed of any changes in local regulations which may impact YouGov.**Logistics & IT**- Using knowledge of recruitment plans, ensure that each new starter can be accommodated in the office and have access to the right eq