Customer Collaboration Lead

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are changing the trajectory of human health, YOU CAN TOO.

**We are searching for the best talent for Customer Collaboration Lead to be in CDMX.**

**Purpose**:The Customer Collaboration Lead will support the Customer Collaboration Business Partners to facilitate customer support activities related to Automation, Project Management, Digital Era, VOC voice of customer, Customer Analytics activities at the local level & strong customer´s relationship.

Individual will engage with regional Customer Collaboration team to fulfill customer requests, ensure integration of customer service transactional processes (order to invoice) within customer collaboration model and relationship management activities for target accounts.

The Customer Collaboration Lead will provide support to local resources across the region.

**You will be responsible for**:

- Responsible for collaborative activities including account planning & support, major account support, and customer visits.
- Responsible for key account customized dashboards and reports and performing the bids and tender’s processes.
- Provide specialized services to key customer accounts. Engage local customers to assess needs and enhance customer relationships.
- Manage the automation process, including BC creation for specific collaboration activities, OPEX/ CAPEX planning.
- Creates and deploy the Customer Digital era road map / Identify and Benchmark new trends that will require new technologies.
- Presentation of data in a format that allows management to make strategic decisions, i.e., creation of an executive summary.
- Conducts troubleshooting and root cause analysis for complex issues using company-specific knowledge of products, processes and contacts and develops recommendations for resolution.
- Individual will report directly into the Customer Collaboration Manager
- Responsible for gathering the VOC internal & for external customer & will be the leader working with different functional areas to improve customer experience.

**Qualifications**:
**Qualifications and requirements**:

- University/bachelor’s degree or Equivalent.
- Strategic Mindset
- Stakeholder Management
- Customer Relationship
- High focus on customer satisfaction.
- VOC survey methodology experience
- Assertive communication
- Project Management
- Logistic and innovation projects experience.
- Process automation experience
- Knowledge in Supply Chain.
- Portuguese is a plus.
- 5-7 years of relevant experience.
- Advanced English.

LI-JM4