Bilingual Patient Intake Coordinator

hace 7 días

Desde casa, México Thrive Ortho and Spine A tiempo completo

**Bilingual Patient Intake Coordinator (Spanish & English)**

**Job Location**: Remote

**Industry**:Medical Office - Orthopaedic & Interventional Pain Practices

**Job Summary**

**What Thrive Ortho & Spine Offers**:

- A leadership team that includes two physicians with deep & proven industry expertise, having previously successfully built a large pain practice with 9 clinics across metro Atlanta
- A dynamic work environment with a young core leadership team and the opportunity to participate and grow with the company’s success
- Opportunity to wear multiple hats, engage in various aspects of the business
- A place where your opinion will be heard and valued
- Competitive salary, bonuses, and benefits commensurate with experience and performance
- Our leadership team has backgrounds in healthcare, finance and a variety of other businesses & industries and we aim to bring the culture and client / patient centered care that has led to the group’s success

**Responsibilities**:

- Answer all incoming calls into the medical practice & follow-up on any missed calls before end-of-day.
- Scheduling all new patient appointments in one of our 6 locations through our Electronic Medical Record system, eClinicalWorks.
- Connecting patient questions received over the phone to the appropriate member of the Thrive administrative or clinical team.
- Screening incoming calls for obvious signs of Narcotic drug seekers. Thrive is a non-Narcotic practice.
- Receiving and sorting daily mail
- Data entry of patient information into our Electronic Medical Records system, eClinicalWorks.
- Provide translation services for patients requiring assistance (written and oral).
- Communicate with other stakeholders such as other medical providers and attorneys to share patient information and provide periodic updates.
- Promptly respond to medical record requests by other providers and attorneys within a 24-hour timeframe.
- Other job duties that may arise in the role of Patient Intake Coordinator.

**Qualification, Experience, and Skills**
- Fully fluent in Spanish and English (written and oral)
- Attention to detail and timely responsiveness are critical for this position
- Strong communication and interpersonal skills
- Ability to multi-task across various roles and work independently to achieve results
- Patience and compassion towards patients and other stakeholders with a pleasant personality
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning other electronic platforms such as our electronic medical reports software (eClinicalWorks)
- Experience with Personal Injury patients is a plus.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- medical office: 1 year (preferred)
- Medical scheduling: 1 year (preferred)

**Language**:

- Spanish (required)

Work Location: Remote

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