Servicenow Sam Pro Implementation Global Lead

hace 2 días

México Open iT A tiempo completo

Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.

We are looking for people who want to innovate, achieve, grow, and lead. Experience the rewards and opportunity of working for one of the world's leading providers of software license management solutions.

We are seeking a **ServiceNow SAM Pro Implementation Global Lead**to join our global team. In this role, you will lead the global ServiceNow SAM Pro implementations—combining strong technical expertise with leadership and client-facing skills. You will also collaborate with our sales and technical teams in pre-sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including **Open iT’s LicenseAnalyzer**.

This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.

**Key Duties and Responsibilities**:

- Lead the implementation, integration, and optimization of **ServiceNow SAM Pro**and **HAM**modules, ensuring compliance, efficiency, and alignment with **ITAM/ITSM best practices.**:

- Help with the **integration of ServiceNow SAM Pro and LicenseAnalyzer**using the **Open iT connector.**:

- Manage the **end-to-end implementation**lifecycle - from requirements gathering and configuration to testing, deployment, and post-implementation support.
- Participate in **pre-sales engagements**by providing technical consultation, scoping solutions, and delivering product demonstrations, including **LicenseAnalyzer.**:

- Assess current asset management processes and design **future-state solutions**aligned with business objectives.
- Configure and customize ServiceNow for **license compliance, optimization, and lifecycle tracking.**:

- Develop **integrations, workflows, reports, and dashboards**to ensure accurate asset data and actionable insights.
- Provide **documentation, training,**and **knowledge transfer**to clients and internal teams.
- Support the **RFI/RFP process**and contribute to continuous improvement and solution development initiatives.
- Represent Open iT in **industry events, webinars, and client presentations.**

**Required Qualifications**:

- Fluent in English with excellent verbal and written communication skills.
- Proven **hands-on experience**implementing multiple ServiceNow SAM Pro projects.
- Strong understanding of **software license models, discovery tools, CMDB structure,**and the **IT asset lifecycle.**:

- Expertise in **ServiceNow configuration, scripting,**or **workflow development.**
- Experience with **integrations**and **data ingestion**in ServiceNow.
- Strong **analytical, client-facing,**and **stakeholder management**skills.

**Preferred Qualifications**:

- **ServiceNow certifications**(CIS-SAM, CIS-HAM, ITAM, or ITSM)
- Experience in **IT consulting**or **technical pre-sales**roles.

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