IT Change Management Analyst

hace 5 días

Ciudad de México Citi A tiempo completo

The Change Manager is aligned to the Global Change Management organization, which oversees and governs the Change Management Process. He/she will assist Change Coordinators when needed, and provide governance approval of Changes to ensure they meet global process requirements. **Responsibilities**: - Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards under direct supervision. - Identify and report changes for global change calendar (TPIS) and other schedules of changes. **Qualifications**: - 2+ years of experience in a Technology Infrastructure role - Deductive Reasoning - Proactive, ability to use own initiative and take lead to devise creative solutions - Should demonstrate a commitment to quality and attention to detail - Strong problem-solving skills and analytical approach - Strong communication, both written and verbal - Customer service skills - Basic Microsoft Work, PowerPoint and Excel working skills - Advanced proficiency in English language **Education**: - Bachelor’s/University degree or equivalent experience - ITIL Certification The Change Manager is aligned to the Global Change Management organization, which oversees and governs the Change Management Process. He/she will assist Change Coordinators when needed, and provide governance approval of Changes to ensure they meet global process requirements. Desirable professional experience of two years in: Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards under direct supervision. Identify and report relevant changes for global change calendar and other schedules of changes. Basic Knowledge of ITIL Service Assurance Processes Knowledge of technological infrastructure area - Desirable Knowledge of incident management processes, configuration management, problem management, and service assurance - Desirable Knowledge in changes in developments of technological systems and technological infrastructure - Desirable Process control based on change management in order to be put into production - Desirable Knowledge in facilities, hardware, network, software y system software changes - Desirable Advanced English Skill language level - **Job Family Group**: Technology - **Job Family**: Infrastructure - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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