Operations Specialist

Bachelor Degree - Certificate of completion - 2+ years of working experience related to Program Manager, Project Manager, Process Improvement - Experience with performance metrics and process improvement and Lean techniques

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The FBA Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, in coordination with internal and external stakeholders. You will mainly fix daily issues, and propose ways to fix recurrent defects for good.

You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the rootcause of a problem, and inventing solutions.

Roles and Responsibilities:

- Monitor efficient functioning of the assigned fulfillment facility, suggest and deploy improvements;
- Accumulate data from various sources, identify the most relevant one, present in a way that would help take action;
- Foresee implications based on current data and trends;
- Dive deep on operational issues root causes;
- Create and track operational metrics
- Be organized and prompt in notifying/solving the situations
- Serve as a liaison between internal and external stakeholders
- Train our Selling Partners for action and conformance of norms and practices.
- Excellent communication skills
- Work experience preferably in the eCommerce, on-line advertising, retail technology, or IT industries
- History of exceeding targets using a consultative, solutions-focused approach
- Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
- Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.
- Consistent effort and willingness to go above and beyond when needed.
- Experience using problem solving and analytical skills to solve business problems
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements.Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We

host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long

happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own

balance between your work and personal lives.

Mentorship& Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and

tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We

care about your career growth and strive to assign projects based on what will help each team member

develop into a better-rounded professional.