Head of Support Services

Department**Mexico**

Workplace**Mexico City**

Contract Type**Expatriate or national contract**

Posted**28 Aug 2024**

Expires**18 Sep 2024**
- Job Title- Head of Support Services- Supervised by- Regional Head of Support Services- Reporting to- Country Director- Duty Station- Mexico City- Area of Operation- Mexico- Applicable period- 12 months- Type of contract- Expatriate or National- Salary & Benefits- Management E - Level 1**1- Introduction**

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and - whenever possible - for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

**2- Background**

DRC has been operating in West Africa since 1998 and in Latin America and the Caribbean since 2011. The **DRC **West-North Africa & Latin America (WANALA)** Regional Office is based in Dakar, Senegal, and covers several countries. Led by the Regional Executive Director, the DRC WANALA oversees, supports, and provides strategic directions for DRC’s Country Offices within the above-mentioned regions: it includes Algeria, Burkina Faso, Cameroon, Central African Republic, Colombia, Libya, Mali, Niger, Nigeria, Tunisia, Venezuela.

Under the leadership of the regional office in Dakar, DRC began operations in Mexico in 2020 by responding to the humanitarian needs regarding Humanitarian Demining. Currently, DRC Mexico operates a Country Office located in Mexico City and 2 Bases in cities/Towns in Reynosa (REX) and Tapachula (TAP).

Interventions focus on finding durable solutions for the most vulnerable, using the holistic approach of graduation to improve protection for refugees in the territory. Interventions include identifying key protection risks and inter-population conflicts to identify social cohesion and conflict resolution projects that will bring communities together.

Programming focuses in rural and hard-to-reach areas to meet people's basic needs for food, shelter, and NFIs, while improving the protection environment.

**3- Purpose**

The Head of Support Services is operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Code of conduct, Administration, and IT. She/He oversees, develops and provides strategic direction to his/her support areas.

The Head of Support Services has a country focus and ensures compliance with DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks, and provides support and/or technical guidance to country operations while overseeing country activities.

**4- Responsibilities**

Your main duties and responsibilities will be:
**Management**
- Lead and manage the support managers (including people planning, performance, well-being and development)
- Manage, deliver and report on current operations programme support in geographic scope
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Country
- Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

**Operational Management**
- Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area
- Ensure that DRC retains and cont