IT Helpdesk Analyst

hace 2 semanas

Prados de Providencia, México STAND 8 A tiempo completo

**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.

**Required Skills**:

- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite - Outlook, Adobe)
- Troubleshooting Level 1 and Level 2 support issues
- Tier1/Tier2 Service Desk Support experience
- Onboarding/Offboarding Requests
- Password Resets
- Access Requests
- O365 Support
- TeamViewer / Bomgar
- ServiceNow or other ticketing system /KB Articles
- Intune experience is a PLUS

**Qualifications**:

- 1-3 years experience
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Help desk/call center experience (must have)
- Enterprise experience preferable (experience supporting larger organizations
- Customer-focused with a commitment to providing high-quality service.

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $22,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Experiência:

- ServiceNow: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • IT Operations Helpdesk Support

    hace 1 semana

    Santiago de Querétaro, México Ulfix A tiempo completo

    About the RoleWe are looking for an IT Operations Helpdesk Support professional to provide technical assistance, troubleshoot IT issues, and support our internal team in resolving operational challenges. You will be the first point of contact for technical support, system administration, and IT infrastructure maintenance, ensuring that our teams operate...

  • IT Helpdesk Specialist

    hace 2 semanas

    Ciudad de México EarnIn A tiempo completo

    **About EarnIn**: As one of the first pioneers of earned wage access, our passion at Earnin is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees,...

  • It Director- Global Infrastructure And Helpdesk

    hace 4 semanas

    Santiago de Querétaro, México Watlow Electric Manufacturing, Inc. A tiempo completo

    Watlow is a global industrial technology and manufacturing leader that provides world class engineering expertise and innovative thermal products and systems that enable customers to thrive.Watlow brings its experience to numerous industries, including semiconductor processing, environmental chambers, energy processes, diesel emissions, medical and...

  • IT Digitalization Analyst

    hace 6 días

    Santiago de Querétaro, Querétaro de Arteaga, México Sintesys North America - ServiceNow and NearShore Specialists A tiempo completo

    IT Digitalization AnalystWe're Hiring IT Digitalization Analyst – Querétaro (Hybrid)Do you love mapping processes, improving operational efficiency, and creating smart automations? JoinSintesysand help lead our 2026 digitalization strategyWe're looking for anIT Digitalization Analystwith experience in: Process mapping & documentation ServiceNow...

  • Service Desk Analyst

    hace 7 días

    Prados de Providencia, México STAND 8 A tiempo completo

    **Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction. **Key Responsibilities**: - Provide technical support for hardware,...

  • IT Helpdesk Jr

    hace 4 semanas

    Ciudad de México Zurich Insurance A tiempo completo

    Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could...

  • Analista Helpdesk Nocturno

    hace 4 semanas

    Santiago de Querétaro, México Pilgrims Mexico A tiempo completo

    DescripciónPILGRIM'S PRIDE es una reconocida empresa dedicada a la producción y comercialización de alimentos de calidad.Con una larga trayectoria en el mercado, nos destacamos por nuestro compromiso con la excelencia en cada uno de nuestros productos.Ofrecemos un ambiente de trabajo dinámico y colaborativo, donde el crecimiento profesional y el...

  • Analista Helpdesk Vespertino

    hace 4 semanas

    Santiago de Querétaro, México Pilgrims Mexico A tiempo completo

    DescripciónPILGRIM'S PRIDE es una reconocida empresa dedicada a la producción y comercialización de alimentos de calidad.Con una larga trayectoria en el mercado, nos destacamos por nuestro compromiso con la excelencia en cada uno de nuestros productos.Ofrecemos un ambiente de trabajo dinámico y colaborativo, donde el crecimiento profesional y el...

  • Automation Analyst PLC Senior

    hace 3 semanas

    estado de méxico GIGA IT A tiempo completo

    Automation Analyst PLC Senior Join to apply for the Automation Analyst PLC Senior role at GIGA IT Resumen Buscamos un nuevo GIGAnte que se integré a nuestro equipo como Automation Analyst PLC Senior , para colaborar en empresa con experiencia en la industria del acero, es una de las principales proveedoras de aceros largos en América y una de las mayores...

  • IT Service Desk Agent

    hace 2 semanas

    Ciudad de México DNSnetworks Corp A tiempo completo

    **Helpdesk Agent**: **Job Title**: Level 1 IT Service Helpdesk Agent (Experienced) **Department**: IT Support Services **Location: Mexico City** **Position Type**: Full-Time Language: Fluent English (required). **Overview**: We are seeking a reliable and technically adept **Level 1 IT Service Helpdesk Agent** with proven hands-on experience to join our...