Junior Networking Engineer

We are looking for a driven and proactive **Junior Networking Engineer** to join our dynamic team.

This role is ideal for someone passionate about technology and networking and who thrives in a fast-paced environment supporting global customers with our cutting-edge Cloud Platform products.

**Responsibilities**
- Support customers using Cloud Platform products, including Google Compute Engine and related services
- Provide technical assistance as part of a 24x5 global support organization
- Collaborate with Engineers and Product Managers to enhance the product
- Manage change requests and incident tickets for Incident Management, Problem Management, and Change Management
- Follow notification and escalation protocols
- Maintain standards for communication with the business regarding operational issues

**Requirements**:

- At least 1 year of experience as a Networking Engineer or in a combined role with Sysadmin
- Proficiency in Linux/UNIX, Windows Server
- Knowledge of web and mail protocols such as HTTP, TLS, SMTP
- Experience with network protocols and technologies, including TCP, UDP, and HTTP/HTTPS
- Background in routing protocols and network technologies like OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS
- Understanding of network security practices, including firewall policies, VPN, and IPSEC
- Skills in shell scripting and familiarity with VMs such as Google Compute Engine, VMware, Amazon EC2
- Capability to set up monitoring, conduct performance audits, and optimization
- Strong understanding of administrative tasks, including user accounts and access control
- Experience troubleshooting with network tools like traceroute, iperf, tcproute
- Familiarity with common Linux troubleshooting tools like vmstat, iostat, lsof, strace
- Knowledge of ITIL/ITSM processes and software development methodologies
- Ability to design, deploy, follow, explain, and enhance ITIL/ITSM processes
- Strong business ownership and customer focus

**Nice to have**
- Familiarity with SQL and cloud computing

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.