Euc Remediation Program Coordinator

The Compl Bus Control Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

**Responsibilities**:

- Oversees the building and maintaining the control/audit function working across a region/business
- Responsible for, inventory management process, vendor business support and TPISA controls for Recovery.
- Leads team to develop process improvements and value for end users via control team.
- Leads continual assessment and improvement of the 3rd party Vendor oversight processes to include oversight of onsite and remote audits for 3rd parties, and ensuring compliance with Third Party policies.
- Responsible for strategic planning, budgeting and policy formulation for the group including capacity planning and team development.
- Responsible for interaction and thought leadership in working with both Internal Audit and External regulators, and ownership of quarter end control results reviews with Collections Leadership and Business Partners.
- Responsible for change control process oversight for Collections and Recovery as well as oversight for multiple quality monitoring/quality control work.
- Collaborate on changes and to internal and regulatory policies as well oversight for Compliance monitoring and testing.

**Qualifications**:

- 10+ years of prior experience in regulatory compliance related work - Internal Audit, Risk management, Internal Procedures and Controls required
- Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation
- Exemplary thought leadership skills; able to build and lead strategic initiatives
- Excellent relationship management skills
- History of interactions with both Internal and External Regulators
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63, Series 65

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

The EUC Remediation Program coordinator manages multiple managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise.

In this role, the EUC Remediation Program coordinator is accountable for the management of complex and critical disciplinary areas. Exercises control over resources, policy implementation planning and oversight. Involved in medium to long term planning of actions and resources. Full management responsibility including budgeting, staffing, people management and planning. Responsible for the objectives of the program most of the time related to regulatory commitment. Interacts with multiple businesses and geographical regions and across different levels in the organization including senior management.

In this role, the EUC Remediation Program coordinator plays an essential governance role in identifying, monitoring, reporting, and managing control related issues, to ensure that an enhanced risk and control framework and culture of Model Risk Management (MRM) is maintained across the franchise. Perform oversight over the adherence to Citi End User Policy (CEUCP) and its standard across the Franchise. Implement an enhanced governance around EUC Policy Objects and facilitate forums for oversight and escalate Model Risk Management matters.

Main activities:

- Prepare the strategy and the scope for the EUC remediation program with the program Snr. Management Lead.
- Set the foundation for the oversight of the EUC strategic remediation program.
- Set the strategy to manage the issues and caps associated with the program and oversight its execution.
- Oversight of the EUC remediation activities.
- Make a direction and oversight the preparation act