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Customer Specialist

hace 21 horas

Mérida Yuc, México Boldr A tiempo completo

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
We are hiring Sales professionals who are highly organized and effective to drive the future generation of digital technology professionals. If you are an experienced, motivated, and dynamic Admissions Advisor seeking a work environment that feels like family, this is the ideal opportunity for you

**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- Gain a comprehensive understanding of ThriveDX's educational service model to communicate with potential students and identify their needs effectively.
- Provide accurate and relevant information in response to inquiries and address any additional questions.
- Develop strong relationships with the Admissions team and leadership to streamline communication for new student acquisition processes.
- Conduct thorough phone screens with potential students to assess their suitability and fit for the program.
- Share program details and career opportunities with potential students to generate interest and excitement.
- Assist in building brand awareness for ThriveDX.
- Make outbound calls to follow up on web inquiries and warm leads, providing additional information about ThriveDX.
- Demonstrate high motivation and determination to achieve target-driven goals.
- Display resilience and the ability to handle rejection.
- Stay self-motivated to achieve individual and team Key Performance Indicators (KPIs).
- Take ownership of new and diverse tasks to accomplish organizational goals.
- Shift schedules may vary depending on business needs.
- Workdays may include weekends and will vary weekly.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.

**YOU HAVE**
- 3+ years of experience in a Call Center environment or as an Admissions Advisor in higher education (preferred)
- 1+ year of experience in Education or a related field (preferred)
- Proven ability to establish and nurture relationships with warm leads through phone interactions
- Strong phone presence and the ability to create impactful connections telephonically
- Willingness to thrive in a fast-growing, high-tech company
- Effective management of complex initiatives in diverse environments and cultures
- Excellent multitasking skills to prioritize competing deadlines and projects
- Highly motivated and driven to achieve target-driven goals
- Exceptional written and verbal communication skills in English
- Preferred behavioral traits include adaptability, resilience, resourcefulness, enthusiasm, and meticulousness.

**Benefits**
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs