Point of Sale

**WORK DETAILS**

Location: Mexico City - Torre Reforma Latino - Avenida Paseo de la Reforma 296

Schedule: Monday to Friday, 7:00 AM to 4:00 PM

Full-time position. Work is in-person

Expected Starting Date: July 2025

**ABOUT NETEVIA**

Netevia is a leading provider of payment processing services, supporting over 40,000 businesses across various industries. Our platform enables businesses to accept multiple forms of payment, including digital wallets, credit/debit cards, and ACH transactions. We are seeking to expand our team and are looking for motivated professionals to join us in delivering exceptional services.

**POSITION: POS Tech Support Specialist**

**KEY RESPONSABILITIES**

**Technical Support & Troubleshooting**
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Guide users through basic operations, configuration changes, and software updates.
- Translate technical information into user-friendly language for clients.
- Document all support interactions and escalate complex issues as needed.
- Assist with remote or on-site installations, updates, and optimizations.

**Menu Programming & System Configuration**
- Configure menus, pricing, discounts, and modifiers based on client requirements.
- Customize tax settings, user permissions, reports, and printer configurations.
- Test configurations thoroughly before deployment and resolve any issues.

**Product Demonstrations & Client Training**
- Conduct live or remote demonstrations of POS systems for prospects and clients.
- Train restaurant owners, managers, and staff on system functionality and best practices.
- Educate users on new features, integrations, and software upgrades.

**Other responsibilities**
- Maintain up-to-date knowledge of restaurant operations and industry tools.
- Contribute to support documentation and internal knowledge base.
- Collaborate with senior technicians and developers on improving system performance.
- Support system migrations and hardware deployments when needed.

**REQUIRED SKILLS, ABILITIES, AND KNOWLEDGE**
- **Experience with restaurant POS systems** (e.g., Heartland, Toast, NCR, Clover) - **Mandatory**:

- **Proficiency in Windows operating systems** (configuration, navigation, troubleshooting) - **Mandatory**:

- Familiarity with remote support tools (TeamViewer, AnyDesk, LogMeIn)
- Knowledge of basic IT/network troubleshooting and ticketing systems
- Strong problem-solving and communication skills
- Excellent customer service attitude and ability to explain technical concepts clearly
- Organized, detail-oriented, and comfortable working under pressure
- Ability to work both independently and as part of a team
- **Fluent in English and Spanish** - **Required**

**ADDITIONNAL PLUS**
- Experience in retail or restaurant operations (cashier, manager, etc.)
- Basic understanding of networking and hardware installation
- Previous exposure to SQL, reporting tools, or integrations (nice to have)

**WHY JOIN NETEVIA?**

At Netevia, you’ll join a forward-thinking team committed to innovation, integrity, and client satisfaction. We invest in our people and believe in fostering a culture of growth, collaboration, and professional development.

We look forward to welcoming you to our growing team

**Ready to apply?**

Please submit your **resume in English**.

If you're passionate about technology, problem-solving, and helping businesses succeed, we’d love to meet you

Tipo de puesto: Tiempo completo

Sueldo: A partir de $18,600.00 al mes

Beneficios:

- Aumentos salariales
- Días por enfermedad
- Estacionamiento de la empresa

Pago complementario:

- Bono mensual

Tipo de jornada:

- Lunes a viernes

Puede trasladarse/mudarse:

- 06600, Juárez, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)

Experiência:

- POS: 2 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial