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Field Service Administrator

hace 2 semanas

Monterrey, México Teletrac Navman A tiempo completo

Job Overview

The Field Service Administrator will be responsible for overseeing and managing the customer order administration process, ensuring seamless execution from start to finish. This role will collaborate closely with the Service Delivery team to develop and uphold best practices that drive efficiency and excellence in order processing

Responsibilities and Duties
- Work in Salesforce, SAP and proprietary systems to process workload.
- Process Installation payment authorization through Salesforce and SAP systems.
- Process Sales orders for billable field service activities.
- Maintain SAP Vendor records aligned to approved terms and conditions.
- Installation vendor payment coordination
- Invoice reconciliation.
- Support payment/billing inquiries.
- Support department in Daily Management activities.
- Develop and maintain positive relationships with internal/external customers.
- Ensure all financial transactions, systems and procedures comply with regulations, accounting principles, and

standards.
- Actively assist colleagues to increase their knowledge and skills through mentoring.
- Maintain positive relations between colleagues and communicate project information to the team. Work with

others in an open and collaborative manner.
- Suggests ways to improve the way the team operates/works together.
- Actively engage in team discussions and help provide ideas and solutions.
- Be proactive in problem solving and be able to pull information from a variety of sources.

Fluent in English required.
- Strong English written and verbal communication skills with the ability to communicate effectively at all levels
- Ability to work effectively in an autonomous environment.
- Willingness to ownership, be held accountable and achieve a good outcome for all stakeholders.
- Passionate customer service orientation with experience in managing multiple stakeholders.
- High level of motivation, drive, and enthusiasm
- Able to work with a diverse array of people, challenging in a non-confrontational way and building successful

working relationships.
- Strong organizational skills with the ability to handle multiple tasks and meet deadlines in a fast-paced

environment.
- Ability to develop strong working relationships with cross functional teams.
- A strong desire to learn and develop.

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman is a Vontier company.