Salesforce Field Service Management

hace 2 semanas

Monterrey, México Fast Dolphin A tiempo completo

**Job Title: Salesforce Field Service Management / SAP Service Cloud Specialist**

**Type of Contract: Dire hire with client, Permanent, Full-Time, Mexican Payroll + benefits above the law**

**Start date: ASAP (Flexible)**

**Location: Monterrey, Nuevo Leon, Mexico (Onsite)**

**Languages: Spanish and English (Minimum B2 level).**

**Requirements**:

- Bachelor’s Degree in Science or related field.
- 5+ Years of overall work experience in Field Service management Area.
- Desired Certification on Salesforce Administrator and/or Platform Developer modules.
- Experience working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects.
- Technically strong in designing, building Lightning Web Components LWC, APEX classes.
- Experience in business process automation.
- Knowledge on any other FSM products like Click Software, Oracle Field Service Cloud, MS Dynamics FSM etc.is an added advantage.
- Experience identifying and addressing client needs, actively participating in client discussions and meetings, managing engagements including preparing concise, accurate documents.
- Experience working on different project management methodologies (e.g., Waterfall, Agile).
- Strong communication skills in English and Spanish.

**Responsibilities**:

- Owning and leading Salesforce Field Service (FSL) Cloud implementation and support projects.
- Effectively communicate with Executives, Product Owner, Business Analyst, and Development team while owning the delivery of complex items.
- Responsible for implementing required solution(s) to the client, in accordance with agreed Functional design.
- Measure and optimize marketing automation programs with a focus on driving engagement, efficiency, and scalability.
- Recommend and implement testing plans (A/B) to understand drivers of response and value.
- Monitor Risks / Issues and prepare appropriate mitigation plans.
- Ensure best practices are followed and required processes and specifications are documented.

**Job Types**: Full-time, Permanent

Pay: From $1.00 per month

Work Location: In person

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