Desktop Support Analyst

hace 2 días

Ciudad de México Wipro Limited A tiempo completo

**Desktop Support Analyst**:
**1 to 3 years of experience as Desktop Support**:

- Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.
- Provide hands-on technical support for desktops, laptops, peripherals - Windows and MAC.
- Accurately diagnose, troubleshoot hardware and software issues, ensuring timely resolution.
- Assist end-users with hardware and software installations, configurations, and upgrades.
- Educate users on best practices for IT security and data protection.
- Ensure exceptional customer service and user satisfaction.
- Configure, troubleshoot, and monitor the functioning of personal computers and server systems.
- Basic Networking Knowledge
- Collaborate with other IT teams to address complex technical problems.
- Support and Mentor team members of desktop support technicians.
- Undertake pre-emptive maintenance on telecommunication equipment.
- Escalate unresolved issues to higher support tiers when necessary.
- Assign tasks, Coordinate with L2 teams, conduct training and provide feedback.
- Foster a positive and collaborative work environment.
- Maintain accurate records of incidents, service requests, and resolutions.
- Create and update documentation related to desktop support processes.

Advanced English

Onsite position in Insurgentes Sur
- Mexico City

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Mandatory Skills: Desktop Support.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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