IT Desktop Support Analyst

Hybrid, Mexico_Amer Sports Mexico is looking for an **IT Desktop Support Analyst** to provide **high-quality technical support** to our employees and ensure **excellent customer satisfaction**. If you are passionate about IT technology, troubleshooting, and end-user support, this is the perfect opportunity for youIn this role, you will be responsible for diagnosing and resolving **hardware, software, and network issues**, supporting IT service requests, and collaborating with global IT teams to continuously improve **IT support services and processes**.If you enjoy working in a **dynamic international environment**, solving technical challenges, and helping people with IT solutions, we’d love to have you on board**What you will be doing**:- ** Technical Support & Issue Resolution**: Diagnose and resolve **hardware, software, and network** issues for end-users.- ** IT Service Requests**: Implement IT service requests submitted by Amer Sports employees.- ** Incident Management**: Identify root causes of issues, document troubleshooting steps, and coordinate ticket resolution.- ** Documentation & Compliance**: Maintain technical documentation and ensure **Active Directory account compliance**.- ** Collaboration & Communication**: Work closely with the **EMEA Service Desk** and local IT teams in North America.- ** System & Security Maintenance**: Ensure incidents and service requests are logged and resolved in a **timely manner** while following IT security policies.- ** Proactive Reporting**: Identify recurring issues and escalate problems according to the **"do not look the other way"** principle.**What you need to succeed**:- ** Bachelor’s degree** in Computer Science, IT, or a related field, OR equivalent work experience in **IT end-user support**.- ** At least 2 years of experience** in a similar IT support role.- ** Proficiency in Windows OS** support (MacOS or Linux experience is a plus).- Experience working with **Microsoft Office Suite, Azure Active Directory, Exchange, and O365 tools**.- Ability to **troubleshoot and resolve** hardware, software, and network-related issues.- Understanding of **network configurations, protocols, and security**.- Experience with **software installation and configuration** using command shell or installation packages.- ** Strong organizational and time management skills** with the ability to work independently.- Excellent **customer service skills** with clear written and verbal communication.- ** English proficiency (B2+ level)** in both spoken and written form.- Motivation to work in a **fast-paced, international team** environment.- General understanding of **ITIL** working practices.- ** Scripting experience** is a plus.- Willingness to **learn new technologies** and adapt to changing IT environments.**What’s in it for you**:With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.- ** Meaningful Projects**: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change..- ** Continuous Learning**:Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.- ** Work-Life Balance**: Hybrid work model and flexible hours- ** IT**: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.- ** Global Exposure**: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond.- ** Pantry & Food Vouchers**:- ** Discounts on Quality Products**:Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).- ** Private Medical Care** for employee and family &** Additional Private Life Insurance**:- ** Motivating Bonuses**:Christmas- & Performance bonus- Phone Screening- Interview online with IT Services Senior Manager- Interview in the office with Management Team- Feedback & Decision**Employment type**: Employment contract**Amer Sports Latin America**:We are a global group of iconic sports and outdoor brands such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada.Our purpose is to elevate the world through sport. From courts to slopes, from cities to mountains, and everywhere in between, we inspire people to explore and experience the joy of sports and lead better, healthier lives.With us, you get to inspire people to experience the joy of sports while building a network of like-minded people around the world. We have an open and relaxed culture that encourages you to grow professionally and tend to your wellbeing.Our core values are:- Always authentic- Better togethe