Training and Enablement Lead

As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization. The Enablement Lead will help oversee their preparation for entry into the practice; including leading the training and development of university graduates and interns. Such activities include conducting workshops, managing instructor-led trainings and guiding learners through structured activities defined within the various enablement programs.

Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs. You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them. Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations.

**Responsibilities**:

- Team with multiple stakeholders to define measurable learning objectives and goals, present solutions/plans, then develop content to execute on the solution
- Collaborate with fast-paced, high-volume enablement and curriculum development teams to develop innovative content
- Ensure content and learning path alignment across various Enablement Programs
- Facilitate and help maintain key content areas including Accounting, ERP, Methodology, Business Skills and Internal processes
- Acquire and maintain a working knowledge of the capabilities of NetSuite
- Partner with Customer Success teams to identify and advocate for their specific enablement needs
- Conduct needs assessments and feedback efforts with key stakeholders
- Deliver instructor-led and virtual training to program participants in partnership with the Global Enablement Team
- Drive program and participant success; investing in the success of the team and going above and beyond
- Motivate individuals to succeed through impassioned leadership, coaching, and creativity
- Work effectively and cross-functionally across the organization; earning trust and building relationships throughout
- Maintain and update enablement content
- Participate in the recruiting process for future Campus /Intern classes as needed
- Perform ad hoc responsibilities as assigned
- Consultative approach to identifying, assessing, and prioritizing requirements
- Excellent stakeholder management skills with the ability to work in a global, team environment
- Experience training users on ERP, financial, or accounting systems is desired; knowledge of NetSuite a plus
- Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
- Solid project management skills - the ability to multi-task, excellent time management, organization, and prioritization skills with the ability to manage and meet tight deadlines
- Proactive approach and desire to launch and successfully execute new initiatives
- Demonstrated knowledge of instructional design and adult learning principles desired
- Ability to create and track metrics
- Outstanding communication skills; presentation, written, verbal, listening, and influencing
- Effective presentation and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
- Proficiency in English and Spanish is required
- Bachelor’s degree or recognized equivalency or achievement of recognized professional level