Field Service Rep

Career Area:
Product Support

Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Solar Field Service Representative serves as a company technical and administrative representative, deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out troubleshooting services and commissioning activities on Solar gas turbine packages. Understands and complies with Solar and customer HSSE policies and procedures.

Under general direction, independently determines and develops approaches to solutions to customer requirements and problems.

Job Description:
Work as a member of the Field Operations Team supporting activities guided by experienced Field Service Representatives utilizing available documented instructions including engineering drawings and schematics. Demonstrate/develop the ability to perform activities related to controls systems, mechanics, electrical system, thermodynamics, and instrumentation of Solar gas turbines packages.

1. Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with Solar Engineering specifications, recommendations, and best practices.

2. Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment.

3. Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems at and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Provide daily reports to the relevant manager on projects or daily work. Keep abreast of pending work and personnel required to complete the projects.

4. Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency. Coordinate any changes necessary to ensure operations are efficient and mínimal downtime is required. Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives.

5. Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals. Work individually or with assigned FSR’s on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

6. Monitor maintenance services or installation support to ensure they are carried out within Solar Engineering specifications, recommendations and in a safe manner in accordance with the HSSE policies and procedures.

Qualifications:

- Must have great team working skills and be willing to learn to work in a team-oriented fast-paced (training and field) environment.
- Tooling knowledge and use.
- English intermediate level is a must. Capable to hold a conversation.
- Bachelor’s degree desirable in: Mechanical, Electrical, Electronics, Mechatronics but not limited. (Degree or verifiable on progress degree is required)
- 3 a 5 años de experiência en mantenimiento de equipo rotativo
- Conocimientos de Instrumentación y control
- Conocimiento de lenguajes de programación para PLCs
- Manejo de herramienta mecánica stándard

- Experiência en trabajos en campo - remotos - estaciones de compresión de gas y plantas de cogeneración de energía.
- Habilidades de comunicación oral y escrita
- Habilidades de atención al cliente.
- Adaptabilidad para trabajar en ambientes diversos.
- Administración del tiempo y actividades simultáneas.

Desirable:

- Driver license
- Passport & US Visa (B1/B2)
- EHSS training or knowledge
- Conocimiento de turbomaquinaria

Posting Dates:
September 9, 2024 - September 19, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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