HR Service Center Agent
hace 2 semanas
**Description**
**HR SERVICE CENTER AGENT**
Be able to provide HR inquiry and transactional support to all employees, managers, and the HR community (our consumers) in your region
**What you will do in your role.**:
- Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
- Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
- Responsible for incoming cases and calls using state-of-art telephony technology and HR Case & Knowledge Management tools, which include chat functionality
- Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases
**The experience you will bring.**
- Associate degree or higher or have completed of a minimum of two years of college
- A minimum of one year of experience working in a professional environment working on HR, IT or other Customer transactions and/or inquiries
- Experience using MS Office (Outlook, Word, Excel)
- Experience communicating with all levels of an organization
- Experience researching, troubleshooting and resolving consumer inquiries
**Education**
- Bachelor Degree
- Fluency in Portugues and English intermediate required
LI-AB4
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