Desktop Support

hace 2 semanas

Edo de México Stefanini, Inc A tiempo completo

**Description** The Executive Service Desk team is the front-door to IT support and the first line employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and telephone manner are essential for the role along with being able to empathize and understand employee needs. **Responsibilities** - Provide swift and professional telephone IT support - Perform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions - Utilize the ticket management system to record, update and resolve tickets from clients - Upholding procedures for logging, reporting, and statistically monitoring Service desk operations - Write technical support and client documentation in form of Knowledgebase articles - Meet or exceed expected customer service levels - Other duties as assigned by the Service Desk Support Manager - Windows / MAC Support - Resolve Hardware / Software issues - Experience with VPN, Soft Phones, Remote Desktop, VDI - Asset Tracking / Inventory Management **Key Competencies** - Excellent proven track record supporting clients in a financial environment - Excellent proven customer service based approach - Good written and verbal communication skills - Good time management skills - Able to work in a high pressure environment - Strong organizational and analytical skills - Ability to work autonomously and within team - Flexible and proactive with a "will do' attitude - Demonstrable desire to achieve

  • Desktop Support

    hace 1 semana

    Edo. de México Stefanini, Inc A tiempo completo

    **Description**The Executive Service Desk team is the front-door to IT support and the first line employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and...

  • Desktop Support Analyst

    hace 1 semana

    Ciudad de México Wipro Limited A tiempo completo

    **Desktop Support Analyst**: **1 to 3 years of experience as Desktop Support**: - Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems. - Provide hands-on technical support for desktops, laptops, peripherals - Windows and MAC. - Accurately diagnose, troubleshoot hardware and...

  • Desktop Support Manager

    hace 4 semanas

    Ciudad de México Millwright Holdings A tiempo completo

    **DESKTOP SUPPORT MANAGER****RESPONSIBILITIES**:- Manages and provides front line desktop support for 45-50 remote workers in mixedMacOS and WinPC environment- Responsible for assuring users are provided efficient and timely first and second level support- Ensure Help Desk coverage during normal business hours and on-call support as required**EXPERIENCE**:-...

  • Desktop Support Technician

    hace 1 semana

    Ciudad de México, CDMX LoJack A tiempo completo

    Resumen: (Please submit resume in English) Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market. We are seeking a bilingual Desktop Support Technician with at least 3 years of experience to maintain our computer-related infrastructure and assist individuals experiencing IT difficulties. This is an exciting opportunity...

  • Supervisor, Desktop Support

    hace 2 semanas

    Colonia Lomas de Chapultepec, México LoJack A tiempo completo

    Resumen:Based in beautiful CDMX, we are LoJack, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking to contract a highly skilled bilingual (SP/EN) Desktop Support Supervisor with at least 5 years of experience. This position reports to the Sr. Manager, Information...

  • Desktop Support Technician

    hace 3 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Desktop Support Technician to join our team in Ciudad de México, México (MX-MEX), Mexico (MX).Performs basic configuration of desktop / notebook /printers.- May assist with simple parts replacement and repair on desktops /notebooks/ printers.- Travel may be required *Basic knowledge of Windows operating *Basic client...

  • Desktop Support Associate

    hace 4 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Desktop Support Associate to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).Performs basic configuration of desktop / notebook /printers.- May assist with simple parts replacement and repair on desktops /notebooks/ printers.- Travel may be required *Basic knowledge of Windows operating *Basic client...

  • Desktop Support

    hace 37 minutos

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job DescriptionJob Title: Desktop Support - Nivel IntermedioCity: Mexico CityState/Province: MexicoPosting Start Date: 12/18/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • Desktop Support Technician

    hace 3 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Desktop Support Technician - Field Tech to join our team in Ciudad de México, Ciudad de México (MX-CMX), Mexico (MX).Performs basic configuration of desktop / notebook /printers.- May assist with simple parts replacement and repair on desktops /notebooks/ printers.- Travel may be required *Basic knowledge of Windows...

  • Desktop Support Technician

    hace 3 semanas

    Ciudad de México NTT DATA A tiempo completo

    **Req ID**: We are currently seeking a Desktop Support Technician - Field Tech to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).Performs basic configuration of desktop / notebook /printers.- May assist with simple parts replacementand repair on desktops /notebooks/ printers.- Travel may be required *Basic knowledge of Window soperating...