Aftermarket & Admin Support

Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea - while simultaneously reducing the environmental impact - our solutions are key in transforming the maritime sector for a more sustainable future.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

KONGSBERG - Protechting People & Planet

An exciting opportunity has arisen as AMS & Admin Support in Kongsberg Discovery. In this role, you will be a part of the Global Customer Support team in the Sensors & Robotics division in Kongsberg Maritime Mexico office. The AMS & Admin support is responsible for all after-market service quotes, invoices, debriefs, etc. for their specific region or dept.

The AMS & Admin support will become the “go-to” person for all customer communications except for scheduling and technical problems. All customers will receive timely and accurate service quotes, invoices, and responses to all billing and account inquiries. You will act as the customer relations manager for a dedicated portfolio in Latin America in close cooperation with sales and service teams in the products divisions.

Building a good cooperation with customers, and other stakeholders, is key for this role and you will need to be collaborative and have excellent communication skills to succeed. You will be joining an experienced team and be a strong contributor to maximize our customer satisfaction and sales potential.

Key accountabilities
- Prepare and issue service and spare parts quotes as per customer requests, handling quoting, ordering, confirmation, invoicing, and collections.
- Management of administrative process of rental projects
- Create sales orders for parts and service.
- Obtain purchase orders from customers.
- Perform new customer registration and conduct due diligence checks on business partners and vessels.
- Coordinate the ordering of any required parts that are unavailable in stock and address customer inquiries related to purchases.
- Communicate with customers during service operations and provide assistance for non-engineering scheduling or technical issues.
- Update the ERP system for all job-related activities, including time, expenses, and parts.
- Review project information for accuracy, seeking approval from the Group manager for multiple visits or projects substantially exceeding the customer's initial quote.
- Invoice customers and follow up if payments are not received in a timely manner.
- Handle various finance duties, such as reporting, collections, and accounts payable.
- Manage incoming and outgoing mail and deliveries.
- Provide personal accident insurance certificates for office staff traveling overseas.
- Assist with insurance renewal and payment follow-up for premises, facilities, life, health, personal accident, and liability insurances.
- Maintain service records for reporting purposes.
- Support the Spare Parts Coordinator in organizing and managing inventory.

Qualifications and experience
- Bachelor’s degree level or equivalent education discipline related to Business Administration, Business Management, International Trading, Engineering, Accountant, and similar.
- Strong verbal communication and written reporting skills in English and Spanish language.
- Minimum of 3 years of experience on Sales, Finance or Customer Relationship Management
- Familiarity with Sales, ERP and CRM software to manage customer information, track sales activities, and generate reports. Ability to leverage technology for effective sales communication and documentation
- Prior experience, knowledge of KM and/or KD products would be considered as an advantage.
- Evidence of having strong understanding of commercial / contracting principles and preparing, formulating, handling of bidding process.
- Mexican citizenship required

You are able to
- Act on own initiative, make things happen and accepts responsibility for the results
- Make an impact, convince, and persuade others and promote plans and ideas successfully
- Adhere to company rules and procedures and execute plans with commitment and determination
- Analyze complex issues and problems and come up with rational judgments
- Demonstrate a high customer focus and motivation for new challenges
- Communicate