Customer Success Agent

hace 2 semanas

Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

**Company**: KioSoft Technologies LLC

**_ Please submit resumes in English_**

**Key Responsibilities**:

- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.
- Onboarding and Training: Guide customers through the onboarding process, ensuring they understand how to use the product or service effectively.
- Product Adoption & Support: Monitor customer usage, identify barriers to adoption, and work proactively with customers to resolve any issues.
- Problem Solving: Act as the primary point of contact for customer inquiries and issues, collaborating with other departments (e.g., technical support, sales) to ensure prompt resolution.
- Customer Retention: Identify and prevent potential customer churn by addressing concerns, providing value, and offering solutions that meet client needs.
- Account Growth: Identify opportunities for upselling or cross-selling within existing accounts and collaborate with the sales team to drive revenue growth.
- Customer Feedback: Collect and relay customer feedback to product, sales, and marketing teams to continuously improve the product and customer experience.
- Metrics and Reporting: Track customer success metrics (e.g., NPS, customer satisfaction) and provide regular reports on customer health and success.
- Customer Advocacy: Become an advocate for the customer both within the company and externally, ensuring their needs and expectations are met.

**Skills & Qualifications**:

- Experience: 2+ years in a Customer Success, Account Management, or Client Services role, preferably within the SaaS industry.
- Communication: Excellent verbal and written communication skills with the ability to present information clearly and professionally.
- Problem Solving: Strong analytical and problem-solving skills, with the ability to resolve customer issues effectively.
- Relationship Building: Proven ability to establish and maintain positive relationships with clients and internal teams.
- Time Management: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Education: Bachelor's degree in business, marketing, or a related field (preferred). Advanced English**Why Join Us?**
- Potential for hybrid work environment
- Work in a collaborative, dynamic and global team environment.
- Competitive salary and benefits.
- Opportunity for professional growth and development.
- Contribute to making a significant impact on our customers' success.

  • Customer Success Specialist

    hace 22 horas

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    **Company**: KioSoft Technologies LLC**_ Please submit resumes in English_****Key Responsibilities**:- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.-...

  • Customer Success Engineer

    hace 1 semana

    Juárez, Juárez, Chih., México EasyBee AI A tiempo completo

    About EasyBee AI EasyBee AI builds intelligent automation powered by generative AI, helping businesses operate with the efficiency of a beehive. Our AI agents streamline workflows, integrate with core systems, and unlock productivity across industries. We're a fast-moving, mission-driven team with deep experience in AI, enterprise systems, and startup...

  • Customer Success

    hace 3 días

    Benito Juárez, México Job Fit A tiempo completo

    Importante empresa del sector de soluciones tecnológicas en la industria de la hospitalidad. Solicita Customer Success / Jornada Hibrida Zona: Benito Juarez (Col. Del valle) Lunes a viernes 9:00 am 5:00 pm / Jornada Hibrida Solo necesitas contar con un nível de inglés avanzado y tener experiência en puesto similar, deseable del sector de tecnología...

  • Spoc Customer Success Fintech

    hace 1 semana

    Benito Juárez, México TIE A tiempo completo

    **Vacante para la empresa TIE en Benito Juárez, Ciudad de México**:Tienes experiência en Atención al Cliente o como Account Manager, hablas y entiendes súper bien el inglés (nível avanzado C2), has trabajado en alguna Fintech y te acoplas al estilo de trabajo de las Start Ups? Entonces esta es una gran oportunidad!Plataforma tecnológica legal que...

  • Customer Success

    hace 2 días

    Naucalpan de Juárez, México Compramos Tu Casa.Mx A tiempo completo

    ¡Seguimos creciendo en Compramostucasa.mx y buscamos al mejor talento disponible!¿Qué es Compramostucasa.mx?Somos una empresa mexicana enfocada a dar soluciones a personas interesadas en vender o comprar vivienda de interés social en Edomex, CDMX, Querétaro, Hidalgo, Quintana Roo y Sonora, llevamos más de 6 años en el mercado y buscamos ser el...

  • Customer Success Manager IT Bilingue Remoto

    hace 1 semana

    Benito Juárez, México IT People Talent A tiempo completo

    **Vacante para la empresa IT People Talent en Benito Juárez, Ciudad de México**: **Sobre quienes somos** - Socio estratégico de Microsoft, un gran lugar para trabajar y desarrollarte a largo plazo, somos un grupo de empresas dedicada a soluciones de software corporativo, socios premier a nível Latam, EEUU de Microsoft, AWS Cisco, etc. Buscamos Partner...

  • Bilingual Customer Service Agent

    hace 5 días

    Benito Juárez, México Nearsol - Cxperts A tiempo completo

    **Vacante para la empresa Nearsol - Cxperts en Col. Del Valle -Benito Juárez, Ciudad de México**:**Join Nearsol-CXperts as a Bilingual Customer Service Agent!**:Are you fluent in English and passionate about providing top-tier customer service? We’re looking for talented individuals to join our team!Location: Colonia Del Valle, CDMXWork Type: Work from...

  • Customer Success Manager

    hace 2 semanas

    Juárez, Juárez, Chih., México Guesty A tiempo completo

    is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry — from guest experience to business growth. Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running...

  • Customer Success Manager

    hace 1 semana

    Ciudad Juárez, México North American Production Sharing A tiempo completo

    **Description**:The **Customer Success Manager** manages the day-to-day operational business between the customer and the company (formerly Inside Sales). They are in constant contact with customers. Customer satisfaction is the main focus of their activities. Customer Success Managers manage the customer relationship and are responsible for commercial...

  • Customer Success

    hace 2 semanas

    Ciudad Juárez, México Canonical A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...