Customer Success Specialist
hace 3 días
**Company**: KioSoft Technologies LLC**_ Please submit resumes in English_****Key Responsibilities**:- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.- Onboarding and Training: Guide customers through the onboarding process, ensuring they understand how to use the product or service effectively.- Product Adoption & Support: Monitor customer usage, identify barriers to adoption, and work proactively with customers to resolve any issues.- Problem Solving: Act as the primary point of contact for customer inquiries and issues, collaborating with other departments (e.g., technical support, sales) to ensure prompt resolution.- Customer Retention: Identify and prevent potential customer churn by addressing concerns, providing value, and offering solutions that meet client needs.- Account Growth: Identify opportunities for upselling or cross-selling within existing accounts and collaborate with the sales team to drive revenue growth.- Customer Feedback: Collect and relay customer feedback to product, sales, and marketing teams to continuously improve the product and customer experience.- Metrics and Reporting: Track customer success metrics (e.g., NPS, customer satisfaction) and provide regular reports on customer health and success.- Customer Advocacy: Become an advocate for the customer both within the company and externally, ensuring their needs and expectations are met.**Skills & Qualifications**:- Experience: 2+ years in a Customer Success, Account Management, or Client Services role, preferably within the SaaS industry.- Communication: Excellent verbal and written communication skills with the ability to present information clearly and professionally.- Problem Solving: Strong analytical and problem-solving skills, with the ability to resolve customer issues effectively.- Relationship Building: Proven ability to establish and maintain positive relationships with clients and internal teams.- Time Management: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.- Education: Bachelor's degree in business, marketing, or a related field (preferred). Advanced English- **Why Join Us?**- Potential for hybrid work environment- Work in a collaborative, dynamic and global team environment.- Competitive salary and benefits.- Opportunity for professional growth and development.- Contribute to making a significant impact on our customers' success.
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Customer Success Specialist
hace 2 semanas
Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo**Company**: KioSoft Technologies LLC**_ Please submit resumes in English_****Key Responsibilities**:- Technical Expertise: Develop a deep understanding of KioSoft’s products, their capabilities, and their limitations.- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.-...
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Customer Success
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