Compensation and Benefits Services Professional

The Compensation and Benefits Services Professional, Brazil will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

**Key Deliverables**
- Execute compensation & benefits administration activities and processes in Brazil; follow all HR Operations policies and procedures to ensure effective client support.
- Research, analyze, and resolve benefits issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders.
- Administer bonus/incentive-based pay processing, ad-hoc payments, and stock grants.
- Create job codes and administer equity reviews, merit processing, job reclassifications, interim pay differentials, compensation statements/adjustments, off cycle salary increases and market pricing.
- Administer benefits including eligibility audits, new hire and annual benefits enrollment, new enrollment audits, termination, and life event changes, benefits accounting, and benefits appeals process.
- Provide analysis and metrics on enrollment to Total Rewards COE.
- Assist with the benefits transfer process for employees transferring in and out of state or country.
- Manage retirement, including QDROs, retiree database, retirement plan administration, quality control audits oversight, and implementation on plan design changes.
- Work with Health Care, Dental and Life Insurance vendors to plan, administer, negotiate, as needed.
- Manage quality of life benefits: plan, administer and negotiate with different vendors.
- Assist with audits to ensure accuracy of data in reports and data transmissions to third party vendors; collaborate with business systems counterparts for assessment and correction of discrepancies.
- Interface with Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies.
- Receive and process Leave of Absences requests and work with payroll to ensure employees on applicable leaves of absence are paid accurately.
- Assess, adjudicate, track, and monitor all leave of absence claims.
- Assist employees in getting back to work and receiving appropriate benefits according to organizational policies and legal regulations, working with Local HR as needed.
- Develop and improve compensation and benefits policies, ensuring compliance with its guidelines.
- Support the occupational health demands of the São Paulo unit, working together with the areas of health, occupational safety, to ensure compliance with current legislation.

**Desired behaviors and attributes**:

- Experience in compensation & benefits administration.
- Exhibits knowledge of HR operations.
- Possesses working knowledge of HR policies, practices, and procedures.
- Knowledge of general HR transactions.
- Prior experience with data management processes.
- Ability to handle multiple requests in a timely manner.
- Ability to manage complex requests within tight deadlines.
- Ability to resolve conflicts and mitigate difficult issues.
- Excellent analytical and problems solving skills.
- Excellent organizational skills.
- Strong attention to detail.
- Strong customer service focus.
- Strong interpersonal and listening skills.
- Strong communication skills.
- Effectively manages ambiguity.
- Ability to maintain objectivity under pressure.
- Ability to handle confidential and sensitive information.

**Knowledge, Skills, and Requirements**:

- University Degree or equivalent experience in a related field.
- 1-2 years-service center experience with direct customer interaction.
- Familiar with total rewards tools and processes preferred.
- Proven time management skills, and a strong sense of urgency.
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
- Ability to establish effective professional working relationships.
- Problem-solving skills and a customer service orientation.
- Able to run reports and interpret data to conduct analysis.
- Consistent exercise of judgment and escalation as necessary to resolve problems.
- Strong work ethic, integrity, and personal accountability.
- Strong communication and interpersonal skills and a collaborative team spirit.
- Proficient use of applicable technology and MS Office.
- Demonstrated ability to communicate verbally and in writing.

**Language Skills & Proficiency**:
English (Nice to have) Medium Medium

Spanish (Nice to have) Medium Medium

**Relocation Available**:
No