Compensation/benefits Services Professional

The Compensation/Benefits Services Professional will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.Key Deliverables- Execute compensation processes between grade local to F, ad-hoc payments & BYOD for the US/CAN.- Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN;- Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary;- Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases and market pricing;- Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada;- Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada);- Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada;- Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada;- Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies;- Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN);Desired behaviors and attributes:- Experience in compensation & benefits administration- Demonstrates knowledge of employee compensation & benefits- Exhibits knowledge of HR operations- Possesses working knowledge of HR policies, practices, and procedures- Knowledge of general HR transactions- Prior experience with data management processes- Ability to handle multiple requests in a timely manner- Ability to manage complex requests within tight deadlines- Ability to resolve conflicts and mitigate difficult issues- Excellent analytical and problem solving skills- Excellent organizational skills- Strong attention to detail- Strong customer service focus- Strong interpersonal and listening skills- Strong communication skills- Effectively manages ambiguity- Ability to maintain objectivity under pressure- Ability to handle confidential and sensitive informationKnowledge, Skills, and Requirements:- University Degree or equivalent experience in a related field- 1-2 years service center experience with direct customer interaction- Familiar with total rewards tools and processes preferred- Proven time management skills, and a strong sense of urgency- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards- Ability to establish effective professional working relationships- Problem-solving skills and a customer service orientation- Able to run reports and interpret data to conduct analysis- Consistent exercise of judgment and escalation as necessary to resolve problems- Strong work ethic, integrity and personal accountability- Strong communication and interpersonal skills and a collaborative team spirit- Proficient use of applicable technology and MS Office- Demonstrated ability to communicate verbally and in writing- Multi-lingual fluency: English (required) plus one or more of the following: Spanish, Portuguese- Limited travel- May require non-standard work hoursRelocation Available:No