Bilingual Collections Specialist

**About the Company**Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.**Job Summary****Key Responsibilities****Account Management and Collections**- Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.- Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.**Customer Interaction and Relationship Management**- Build rapport with borrowers to understand their financial challenges and offer viable repayment solutions.- Maintain a positive and professional tone with all borrower interactions, ensuring an empathetic approach that maintains customer trust.- Address borrower inquiries about account status, payment terms, and collections processes, providing clear and accurate information.**Compliance and Regulatory Adherence**- Ensure all collections activities comply with federal, state, and local regulations, including FDCPA (Fair Debt Collection Practices Act) and other industry standards.- Maintain thorough documentation of all borrower interactions, payment agreements, and collection efforts to support compliance and audit requirements.- Stay updated on regulatory changes impacting collections practices, implementing adjustments as needed to maintain compliance.**Risk Assessment and Reporting**- Analyze account information to identify high-risk accounts and escalate to management or the legal team as needed.**Collaboration and Process Improvement**- Collaborate with loan servicing, compliance, and legal teams to streamline collections processes, address complex cases, and support borrower inquiries.- Contribute to the continuous improvement of collections strategies and processes to maximize efficiency and enhance the borrower experience.- Provide feedback on recurring borrower issues and patterns to support proactive risk management.**Qualifications (Knowledge/Skills/Abilities/Experience)****Education**:- A high school diploma or GED is required; an associate’s or bachelor’s degree in Finance, Business, or a related field is preferred.**Experience**:- Minimum; 3 years of experience in collections, ideally within the banking, lending or financial services industry.- Familiarity with collections practices, debt recovery processes, and account management within a regulated financial environment.- Knowledge of regulatory requirements, including FDCPA, and other laws affecting collections within financial services.- Experience with collections software, CRM systems, and other financial account management tools.- Familiarity with debt settlement strategies and loan restructuring options.**Skills/Abilities**:- Native or Advanced bilingual proficiency (Spanish and English).- Communication Skills: Excellent verbal and written communication skills, with a professional and empathetic approach to borrower interactions.- Negotiation Skills: Strong negotiation and problem-solving skills, with the ability to handle difficult conversations and secure positive outcomes.- Organization and Documentation: Strong organizational skills with high attention to detail and the ability to document interactions accurately.**We Offer**:- Law Benefits- Competitive Salary- Monthly Performance Bonus- Grocery vouchers- Working From Home support- Remote (WFH) 3 days; in office 2 daysRiLDMHDevP