Customer Service Manager
hace 6 días
Key Responsibilities:- Lead and manage the customer service team, providing training, support, and performance feedback.- Develop, implement, and continuously improve customer service policies and procedures.- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.- Collaborate with other departments, such as sales, marketing, and production, to ensure a cohesive approach to customer service.- Maintain an in-depth knowledge of company products and services to provide accurate information to customers.- Prepare and present regular reports on customer service performance to senior management.- Stay updated on industry trends and best practices to keep the company’s customer service operations competitive.- Foster a customer-centric culture within the team and the organization.- Ingles 80%Tipo de puesto: Tiempo completoSueldo: $60,000.00 - $65,000.00 al mesHorario:- Diurno- Turno de 8 horasPrestaciones:- Estacionamiento de la empresa- Seguro de gastos médicos- Seguro de vida- Servicio de comedor con descuento- Uniformes gratuitosTipos de compensaciones:- Bono de asistencia- Bono de puntualidadExperiência:- Auditoria Externa Contable: 1 año (Deseable)Lugar de trabajo: Empleo presencial
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Bilingual Customer Service Representative
hace 2 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...
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Bilingual Customer Service Representative
hace 11 horas
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...
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Service Manager
hace 2 días
Santiago de Querétaro, México Piovan México SA de CV A tiempo completoThe Service Manager will be responsible for after‑sales coordination, service activities, and remote assistance for Piovan customers in Mexico. This role supports the Aftersales Technical Services team by ensuring high‑quality customer relations and providing technical expertise on Piovan products at customer sites. The position requires close...
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Service Manager
hace 4 horas
Santiago de Querétaro, México Piovan México SA de CV A tiempo completoThe Service Manager will be responsible for after‑sales coordination, service activities, and remote assistance for Piovan customers in Mexico. This role supports the Aftersales Technical Services team by ensuring high‑quality customer relations and providing technical expertise on Piovan products at customer sites. The position requires close...
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Customer Service Manager
hace 7 días
Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilities Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations. Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Manager
hace 15 horas
Ciudad de México, Ciudad de México Du Xiaoman Technology A tiempo completoResponsibilitiesRecruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment...
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Customer Service Agent
hace 2 días
Villa California, México Sonora Nearshore A tiempo completoWe are looking for new members to join our amazing team in cd. Obregon. Bilingual Problem solving skills Multitasking Positive attitude Clear communication skills Long term expectations Good tone of voice Empathetic Excellent customer service Previous bilingual customer service experience is a plus. Tipo de puesto: Tiempo completo Sueldo: $15,000.00 -...
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Latam Customer Service Manager
hace 1 semana
Ciudad de México Advanced Sterilization Products A tiempo completoThe LATAM Customer Service Manager is responsible for overseeing Customer Service/Order Management team for Latin American Countries. As well, the Customer Service Manager is an enabler, for both performance and development, for the members of CS team. This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance,...
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Customer Service Manager
hace 3 semanas
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.****Key Deliverables**- Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs.- Team management of telephone/online based customer advisors, ensuring the...
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Customer Service Senior Manager
hace 2 semanas
Ciudad de México CIBT A tiempo completo**Position Overview**:Customer Service Senior Manager leads daily operations to drive efficiency, service excellence, and team productivity. Ensures quality standards, resolves escalations, analyzes performance trends, and implements process improvements. Oversees scheduling, fosters staff development, and maintains clear, consistent communication across the...
