- Advisor, Hotel Reservation Special Services

hace 1 semana

Ciudad de México Marriott Vacations Worldwide A tiempo completo

Advisor, Hotel Reservation Special Services
**Department**: Could be multiple depts (IRFS & Exchange)
**Status**: Non-Exempt
**Reports To**: Supervisor
Nature of Work

**Responsibilities**:
Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.
Associate will encourage upsell opportunities to book into higher view categories, and as opportunities arise, cross sell inter-island accommodations.
Associate will maintain a level of sales conversion, as determined by management, commensurate with their level of experience.
Associate will provide detailed information about the property location, amenities, room features, room rates, surrounding areas and all pertinent product information for sales effectiveness.
Associate will maintain complete knowledge of reservations policies and procedures, property information and updates.
Associate will maintain positive guest relations at all times, address guest concerns to ensure guest satisfaction and ensure efficient resolution, as necessary.
Perform other related duties as requested by Management
Knowledge, Abilities, and Skills
Associate must possess excellent oral and written English communication skills
Associate must be able to work independently, efficiently and effectively, especially in the work from home environment
Associate must possess good technical and excellent organizational skills to manage the tools and resources required to perform this job
Associate must possess excellent customer service skills.
Associate must be able to work overtime.
Associate must be able to work flexible schedules.
Hotel central reservation systems
Standard Microsoft Office tools essential
Able to read and write effectively
Coordinate as required support for customers and properties
Physical Requirements
Employees in this position will sit for extended periods of time speaking on the phone and working at a station *. The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.
Sitting, standing, manual dexterity (writing, typing, handling), operation of automated equipment (i.e., computer).
Shift work
Works Alone
Works with Others
Verbal Contact w/ Others

  • Agente de Reservas-agent-reservation Sales

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Reservations**Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Agente de Reservas-agent-reservation Sales

    hace 5 horas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23060498 **Job Category** Reservations **Location** Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Hotel Reservations Agent

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Advisor, Hotel Reservation Special Services**Department**:_Could be multiple depts (IRFS & Exchange) _****Status: Non-Exempt****Reports To: Supervisor****Nature of Work****Duties and Responsibilities**Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.Associate will encourage upsell opportunities to...

  • Mgr-reservation Sales

    hace 3 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Reservations**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Responsible for soliciting and managing of reservations sales-related...

  • Reservations Sales Specialist

    hace 2 semanas

    México Rosewood Hotel Group A tiempo completo

    **General Information**:- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Others- Job Type- Full-time Permanent**ABOUT RESERVATIONS**- The Reservations Department is crucial to the success of Rosewood Mandarina as it represents the first point of contact for many of our guests. This team shapes the initial impression...

  • Clerk-reservations

    hace 6 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Reservations**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Hotel Manager

    hace 7 días

    Ciudad de México, Ciudad de México Oliver Hotel A tiempo completo

    This is a full-time on-site rolefor a new boutique hotellocated in Polanco, Mexico City. The Hotel Manager will oversee daily hotel operations, including managing staff, ensuring exceptional customer experiences, handling budgets, and maintaining operational efficiency. Responsibilities include supervising front desk operations, coordinating food and...

  • Clerk-reservations

    hace 1 semana

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23110300 **Job Category** Reservations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Sr Advisor Vacation Ownership Bilingual Mex

    hace 6 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Owner Coordinator Job Family**: Owner Services Job Description 2/8/2008 Page 1 of 2 Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all...

  • Agente de Reservaciones

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Reservations**Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...