Remote Production Coordinator

**Overview**

**The Production Coordinator is responsible for coordinating a team of creatives, optimizing their client's production schedule, and ensuring that all work is completed on time and to the client's satisfaction.** This role is an excellent opportunity to leverage your client-handling and project coordination skills to immediately impact creatives' lives and the quality of work delivered to Design Pickle's customers.

**Reports to**: Production Specialist

**Working hours**:9 AM to 6 PM PST

**On a daily basis, works closely with**Creatives, Quality Specialists, Team Coordinators, and other Production Specialists. Frequent interactions with Customer Success Managers and Customer Support.

**Specific to your role, we're looking for individuals who have**
- A passion for our purpose: to be the most helpful creative platform in the world.
- In-depth knowledge of the creative development and production process, enabling successful fulfillment of the vision and implementation of creative briefs.
- Proficient in coordinating multiple projects concurrently while dealing with diverse stakeholders.
- Attention to detail with exceptional organizational ability.
- Proficient in project and relationship management.
- Outstanding communication and problem-solving skills, with an aptitude for collaboration across multiple teams.
- Practical understanding of Adobe Creative Cloud: Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, and Acrobat.
- Practical understanding of Canva, Figma, Microsoft PowerPoint, and Google Slides.
- Resourceful and self-motivated individual who excels in a fast-paced environment.
- Proficient in organizing and comprehending project requirements, even when they may not be well-defined.
- Experience with project management platforms.
- Business-Level English skills and ability to collaborate with cross-functional and international teams, including other Production Coordinators, Quality specialists, Customer Success Representatives, and Enterprise Level Customers.
- Strong organizational and time-management skills, and the ability to prioritize tasks and meet deadlines to ensure timely delivery of high-quality work.
- Decision-making, negotiation, and forward-thinking skills.
- Experience working with ticket management tools.

**Bonus Pickle Points if you have**
- Proven working experience coordinating creative teams, preferably in an agency-type environment.
- Extensive knowledge and understanding of the creative process and what constitutes good creative work.
- Knowledge of Jira and Confluence.
- Experience coordinating creative projects successfully, ensuring they are completed on time and meet the client's expectations.
- Familiarity or experience in a creative role is a plus.
- Experience in customer support or client-facing roles.

**Key Objectives and Responsibilities**
- Ensure optimal performance and creative utilization on the production floor by monitoring key performance indicators and identifying opportunities for improvement.
- Coordinates with creatives, managing the client's production schedule, ensuring that all work is completed on time.
- Monitors the progress of production work and provides regular updates to the client and senior management.
- Provides suggestions and recommendations to Creatives to help them deliver the quality of work that meets the standards set by Design Pickle and clients.
- Reviews sentiment analysis and ticket feedback ratings from customers.
- Collaborates closely with Quality Specialists in ensuring design quality and brand guidelines are met.
- Collaborates with Team Coordinators, Quality Specialists, and Production Specialists in identifying Design Time for all requests assigned to his/her team.
- Ensures company notes are updated based on client preferences on an as-needed basis and coordinate these updates within the team.