Learning Operations

**Role Mission**: - “Deliver a world-class service to our students. Help develop education products to accelerate data project implementation success & talent mobility for Latin American professionals.” - **Description**: - The Learning Operations role is responsible for the delivery & success of our upskilling & edtech products. Working alongside the head of learning, head of technology & our data science advisory board, the LO will ensure course operations & be accountable for student success & enterprise program success. - If you are an AI and Tech enthusiast, enjoy the challenge of a start-up environment and consider yourself a life-long learner, this job is for you - **Roles & Responsibilities**: - **Help deliver live, hybrid and on-demand educational programs **(student success, project & exercise revision, instructor coordination); - **Platform administrator** (manage the LMS, course content population and student guide through the system); - **Stakeholder coordination **(constant communication with instructors, head of customer success and final users to ensure student satisfaction). - **Student tracking / reports** (gather student data + metrics for customer visualizations) - **Process optimization **(review, analyze and optimize current processes, create AI enabled process propositions). - **Key Performance Indicators **_**(How success will be measured)**_ - Student NPS: >65 _(Are our students happy?)_ - Company NPS: >65 _(Are our clients happy?)_ - Graduation % per cohort: >95% _(Are we adding value to the company?)_ - (graduation measured as delivered project & validated by data expert)_ - Instructor NPS: >65 _(Are our instructor partners happy?)_ - **Required skills & profile**: - 100% bilingual (spanish & english) - Proficient in google drive & microsoft office - Great organizational skills & discipline - Performs well under pressure - 1 to 2 years of previous experience in operations role or similar - Passionate about AI and Data Science - Passionate about creating impact through education & technology **Ideal (not required) skills & profile** - Previous experience in a start-up - Previous experience in the Ed-Tech industry **Annex 1 - Our Values & Beliefs** - Our Values_ - Lifelong learning - Always be shipping - Build amazing experiences - Relentless resourcefulness - Bias towards execution - Be nice & set an example for others - We strive for life-work harmony - Rest is a critical part of performance - Our Beliefs_ - Creating a long-lasting business can be achieved with quality of life and harmony. - What matters most is the problem, not the solution. - With a high-performing and dedicated A+ team, we can make rapid progress (we may be few in number, but we accomplish a lot). - Our most important product is our culture and team, it is our operating system. - The public education system in Latin America has failed society, and it is our job and responsibility to fill the gap. - Latin America is full of formidable talent waiting to be found and empowered. - We do more with less. - We fail fast and pivot. - Accelerated learning is the new competitive advantage in the digital economy. - Learning is part of our job, and we are accountable and responsible for our growth. - We choose to work with people with the right values and 10x performance. Tipo de puesto: Tiempo completo Salario: $20,000.00 - $30,000.00 al mes Horario: - Turno de 8 horas Prestaciones: - Horarios flexibles - Seguro de gastos médicos mayores Tipos de compensaciones: - Bono de productividad Idioma: - Inglés (Obligatorio) Lugar de trabajo: Empleo remoto