Senior Support Engineer

We are looking for a highly skilled **Senior Support Engineer**to join our team and provide technical expertise in maintaining and improving software systems. This is an exciting opportunity to work in a dynamic environment, ensuring system reliability and delivering high-quality solutions. If you enjoy problem-solving, collaborating with teams, and contributing to impactful projects, this role is an excellent fit for you.**Responsibilities**- Resolve production incidents, service requests, and tasks to ensure system functionality and reliability- Provide on-call support during US CST business hours, responding to incidents within established SLAs- Perform minor enhancements, technical upgrades, and maintenance tasks as required- Fix defects and improve back-end microservices and REST APIs to ensure optimal performance- Develop and execute unit tests for new code and changes to guarantee software quality- Manage the development-to-deployment lifecycle, including change initiation and approvals- Follow best practices such as code reviews, unit testing, continuous integration, and other standard methodologies- Participate in daily Scrum meetings, handovers, and collaboration sessions to ensure team alignment- Mentor developers and collaborate with peers to share knowledge and improve team efficiency- Provide offshore support by resolving blockers, sharing information, and guiding prioritizations**Requirements**:- Bachelor’s degree in Computer Science, a related field, or equivalent professional experience- At least 3 years of relevant experience in a similar role- Strong hands-on experience with Java and the Spring Framework for software development- Knowledge of APIs and microservices architecture for building scalable systems- Experience working with Kubernetes for container orchestration and management- Availability to work during US CST business hours to provide timely support- Fluency in English, both written and spoken, at a B2+ level or higher**Nice to have**- Background in financial services, particularly in wealth management- Experience working with Microsoft Azure for cloud-based solutions- Familiarity with advanced monitoring tools and practices for system reliability**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.