Senior Technical Support Engineer

We are seeking a skilled and proactive **Senior Technical Support Engineer** to join our dynamic IT team.This role requires a problem-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will play a key role in diagnosing issues, implementing scalable solutions, and driving automation to support organizational growth.**Responsibilities**- Build strong relationships with cross-functional teams to understand IT needs and business processes- Resolve network, software, and hardware issues to minimize operational disruptions- Address complex technical challenges effectively, ensuring system reliability and uptime- Identify IT solutions to enhance overall operational productivity- Collaborate with stakeholders to deploy scalable and effective IT infrastructure**Requirements**:- Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent work experience- At least 3 years of experience in System Engineering or a related role- Proficiency in Google Workspace administration within enterprise environments- Expertise in deploying Google Workspace security controls, including Context-Aware Access (CAA), SPF, DKIM, DMARC, and Data Loss Prevention (DLP) configurations- Background in managing Google Workspace Advanced Device Management for platforms like ChromeOS, Android, and iOS- Skills in automation using Google Workspace APIs and Google Apps Manager (GAM) for scripting and integrations- Familiarity with device management for Windows, macOS, and ChromeOS with tools like Kandji and Intune- Proficiency in enterprise identity management solutions such as Okta, Entra ID (Azure AD), and Google Workspace- Capability to manage Google Meet hardware and deploy unified communication solutions- Background in scripting languages such as Python and PowerShell for automation and integrations- Strong communication skills to explain complex technical topics to diverse audiences**Nice to have**- Knowledge of Data Loss Prevention (DLP) tools and best practices- Understanding of enterprise identity management platforms like Okta- Expertise in advanced automation scripting to extend IT functionality**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.