Advanced IT Support

hace 1 día


Desde casa, México Workana A tiempo completo

Full-time | Remote | CST CoverageWe’re hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.**What You’ll Do**:- Handle escalations from Level 2 engineers.- Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.- Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.- Mentor Level 1-2 engineers, ensuring best practices.- Document escalations, infra changes, and project work.- Contribute to migrations and enterprise initiatives.**Requirements**:- 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.- Strong Azure expertise (resources, policies, automation).- Advanced networking (firewalls, routing, VoIP troubleshooting).- Active Directory, Windows Server, Microsoft 365.- Excellent English for client-facing support.- Bonus: Mac support, ConnectWise/Datto familiarity.**Benefits**:- Weekdays: Noon-8pm CST- One weekend day: 8am-5pm CST- Days off: One weekday + one weekend day (2 total)- Device provided


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