Customer Support Specialist Ii

A leading logistics enterprise in Monterrey is seeking a Customer Support Specialist II for the 4x4 third shift.This role involves resolving delivery issues through effective communication and problem-solving while maintaining a professional relationship with carriers and customers.The ideal candidate must have advanced English skills and either two years of...

PURPOSEThe Service Specialist II position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...

DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.Responsibilities: Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing...

PURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...

PURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...

PURPOSEThe Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members.ESSENTIAL DUTIES & RESPONSIBILITIES- Perform all...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...

**Vacante para la empresa CS Enterprises at ConnectNet en Monterrey, Nuevo León**: **Customer Support Specialist - On-Site Role** **Job Summary**: Be part of our team as a Customer Support Specialist, ensuring excellent service to our English and Spanish-speaking clients. **Key Responsibilities**: - Respond to customer inquiries and provide solutions in...

Additional Responsibilities Regarding Customer and Carrier Relationships- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist- Communicate any service issues to customer and team- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient...

Additional Responsibilities Regarding Customer and Carrier Relationships- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist- Communicate any service issues to customer and team- Identify and update status on which Carrier missed pick-up or delivery; provide sufficient...