Customer Support Specialist

hace 6 días

Monterrey, México DEVBOT A tiempo completo

DEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.Responsibilities:
Identify customer needs and help customers use specific features.

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share it with internal teams.Requirements:
Highly proficient in spoken and written English.

Experience as a Customer Support Specialist or similar CS role.

Proficiency using PC and Mac systems and other mobile operating systems.

Knowledge of customer service principles and practices.

Critical thinking skills.

Effective listening skills.

Proactive.

Patience when handling tough cases.

Multi-tasking capabilities.

Excellent communication and problem-solving skills.

Strong organizational skills.

**Job Types**: Full-time, Permanent

**Salary**: $10,000.00 - $12,000.00 per month

Idioma:

- Inglés (Deseable)

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