Customer Experience Coordinator

hace 6 días

Ciudad de México EF Education First A tiempo completo

Are you a traveler, innovator, doer and thinker? Do you believe education can open the world? Step out of your comfort zone and join a fun dynamic team that is passionate about changing people’s lives
- The role:

- The Customer Experience Coordinator will go together with our clients in the whole process after the sale, through the step by step follow up of everything that their trip requires, you will guide them towards what will be the best experience of their life, taking care of the attention to details and being a support for each student before and during their trip.
- Your responsibilities
- Be on top of all our students' travel requirements and provide excellent post-sales customer service and support
- Retention actions with our customers through phone, face to face, and retention’s event
- Reach weekly and monthly sales targets and other predefined KPIs
- You understand and drive towards the big picture but comfortable with the day to day tasks to get there
- You are scrappy and resourceful and have no fear of getting your hands dirty
- Weekend shifts are occasionally required
- Your qualifications & experiences
- Customer Satisfaction experience
- Preferable but not mandatory studying/working abroad experience, ideally exposed to an international environment
- A Bachelor´s degree preferable in Business, Administration, Language or Tourism
- Fluency in both written and spoken English (C1 Level)
- A third language would be a plus
- Attention to details, analytical ability and problem solving
- Taking own initiatives
- EF Mexico offers
- A friendly and international environment at a centrally located office
- Be part of a truly international environment with an energetic team of co-workers by your side
- Be part of a company that encourages personal aspirations and hard work with many job-opportunities around the world
- Competitive salary package
- E-onboarding program delivered by Senior Managers from EF Global Headquarter
- Structured leadership and skill-building programs, plus access to a wide range of on-demand learning opportunities to stay ahead in a fast-changing world.
- About EF Education First_
- At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities._
- When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique._
- #LI-DA1_

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