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Desktop Support Lead

hace 2 semanas

Ciudad de México EOS A tiempo completo

**OUR COMPANY**:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**WHAT YOU WILL DO**:
As a **Desktop Support Lead**, you will oversee a team of support associates responsible for the deployment, maintenance, and recovery of IT equipment across the organization. You will serve as the primary point of contact for regional support activities, ensuring consistent, high-quality service delivery while driving process improvement and inventory control. This role combines hands-on technical support with team leadership responsibilities and collaboration across internal departments and stakeholders.

**KEY RESPONSIBILITIES**:

- Supervise and mentor Desktop Support Associates, fostering a collaborative and high-performance team environment
- Coordinate and delegate daily tasks including materials requests, hardware deployment, desk setups, and relocations
- Serve as the escalation point for complex troubleshooting and desk-side support needs
- Ensure timely and accurate collection and processing of IT equipment for terminations, upgrades, and decommissions
- Oversee inventory levels and ensure replenishment of IT cabinets, vending machines, and peripheral stock
- Conduct Level 1 vending machine maintenance and coordinate planogram changes or relocations
- Track and manage all hardware through internal systems, maintaining complete traceability and accountability
- Collaborate with regional inventory teams and global stakeholders to align on operational goals and service standards
- Coordinate e-waste removal and donation logistics in compliance with policy and sustainability goals
- Lead inbound and outbound logistics including LATAM shipments, courier coordination, and receiving processes
- Perform regular audits and cycle counts to maintain inventory accuracy
- Contribute to onboarding and training of new team members and promote operational best practices
- Own the completion of special projects assigned by regional leadership
- Maintain a professional, customer-focused approach in all communications

**ESSENTIAL CRITERIA**:

- Proven experience in desktop support, IT logistics, or operations
- Demonstrated leadership capabilities with the ability to manage and motivate a team
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Strong attention to detail and a high level of accountability
- Ability to work independently and make decisions under pressure
- Commitment to customer service excellence

**DESIRABLE CRITERIA**:

- Experience with inventory management platforms or asset tracking systems
- Previous experience in a supervisory or lead support role
- Familiarity with vending systems and related IT services
- Experience supporting global logistics or regional coordination
- The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws._
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._

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