Mexico Technology Production Services Specialist

hace 6 días

Ciudad de México Bank of America A tiempo completo

This position will be responsible for running the day to day operations of the technology platform for Risk and Finance Applications focused on Production Support. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, & vendor engagements.

**Responsibilities**:

- Gatekeeper and governor for all production change related activities/releases as well as team processes and procedures;
- Participates with management discussions in the development of technology products, service standards and development efforts that impact the client/business area;
- Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests;
- Responsible for team triaging, vendor engagements, and troubleshooting;
- Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;
- Business Support for Vendor Applications Functions and Processes;
- Production Environment Stability: making sure the Applications are up and running;
- Production environment monitoring;
- Change & Release Management for the supported Applications;
- Local Management Support for Global Patches and Releases.

Core skills and requirements
- Degree in Systems Analysis, Computer Science, Computer Engineering, Information Systems or similar;
- Fluency in English (written and spoken);
- Experience in user interaction in International Financial Institutions;
- Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents;
- Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamic, ITRS, Zabbix);
- Strong knowledge on SQL databases, being able to manage release management and address performance issues;
- Experience Supporting Java and.Net Applications;
- Ability to suggest and implement ideas for enhancing the customer experience and implementing best practices for cost saving;
- Strong Analytical/Troubleshooting skills (isolate components and identify root causes);
- Strong knowledge in ITIL (Certification is a differential);
- Well-rounded understanding of DEVOPs and SRE is a strong differential;
- Operating systems: Solaris, Linux, Windows;
- SQL (Intermediate level);
- Good background of infrastructure disciplines (Network, Servers, Storage, Messaging Queue);
- Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions;
- Excellent communication skills and ability to write concise and clear reports in Portuguese and English;
- Must be a problem solver, work collaboratively and positive attitude facing stressful situations.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

  • Mexico Technology Production Services Consultant

    hace 6 días

    Ciudad de México Bank of America A tiempo completo

    This position will be responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production...

  • Technology Production Services Specialist

    hace 6 días

    Ciudad de México Bank of America A tiempo completo

    This position will be responsible for running the day to day operations of the technology platform for Risk and Finance Applications focused on Production Support. Work activities specific to Production Services roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management,...

  • Deployment/integration Role

    hace 1 semana

    Ciudad de México L&T Technology Services Limited. A tiempo completo

    LTTS Dell Offsite Centre - Mexico City, Mexico - Job Description & Skill Requirement: Low Level Design - CIQ, DNP, TPD (Common and DUSpec), Plato. - Does the deployment and integration, ATP, new sw release, feature testing and clear SOW - MoP (Method of Procedure) - Preparation - Works closely with IMS SA to verify and implement overall solution - Deployment...

  • Specialist Sa

    hace 3 semanas

    Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers - Bachelor's degree in computer science, engineering, mathematics or equivalent - 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experienceJoin...

  • Webinar Production Specialist

    hace 2 semanas

    Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • L2 Support Specialist

    hace 2 semanas

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: 227729 We are currently seeking a L2 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required Good knowledge of Unix, SQL and scriptng langugages Work on supporting Product...

  • Database Administration Specialist

    hace 4 días

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: We are currently seeking a Database Administration Specialist to join our team in CDMX, México (MX-MEX), Mexico (MX).Microsoft SQL DBA with the below job duties and experience.**Day to Day job Duties: (what this person will do on a daily/weekly basis)**- Perform SQL Server database installation, instance creation, patching, migrations, and...

  • L3 Support Specialist

    hace 2 semanas

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: We are currently seeking a L3 Support Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testingParticipate in Requirements gathering, design and implementationby collaborating closely with all the stakeholdersWork on...

  • Java Production Support

    hace 2 días

    Ciudad de México NLB Services A tiempo completo

    Role - Java Production Support Location - Mexico (Remote) JOB SUMMARY: Analyst/Associate in AppBank, the Technology Division's "Run-The-Bank" production management organization . Specialist role in the production management function for technologies and systems that support the Firm's various business functions. Top Skills: Java, SQL, Unix Responsibilities:...

  • SAP Production Planning

    hace 7 días

    Ciudad Madero, México DXC Technology A tiempo completo

    Join to apply for the SAP Production Planning (PP) Consultant role at DXC Technology 1 day ago Be among the first 25 applicants Job Description At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the...