Customer Service Representative

hace 4 días

Santa Catarina, México BUDENHEIM MEXICO SA DE CV A tiempo completo

**Job Purpose**: Care of a defined customer base in a certain area/region and coordination of said customers with internal departments, external sale team and online databases. Cross communication and support of multi divisions within the organization. To serve our customers with excellence, attend to their requirements with efficiency, speed, quality, professionalism, and always seeking to exceed their expectations.

**Essential requirements to be considered**:

- Business Administration, Administration
- 2 years Customer Service and Sales
- English Advanced in writing and speaking required.

**Some main functions are**:

- Main point of contact between customer and internal departments (supply chain, finance, etc.)
- Advocate on customer’s behalf to internal departments and all supplying legal entities.
- Answer calls from our Customers quickly and kindly, providing excellent service. Maintenance of Cases on SalesForce platform and SAP
- Providing a response within the set times
- Make use of pre-designed answer templates to communicate with the Customer
- Ensure a timely management of each case through the use of tasks and reports
- Relay all relevant information regarding cases to Customers in a timely manner
- Maintain customer data base within Sales Force
- Continually aid in data procurement and maintenance for Knowledge Base
- Basic IT troubleshooting and support for customer
- Assist with cases from different Legal Entities
- Support customer service colleagues in their workload when required.

**Exceptional skills**:

- Customer focus
- Communication skills
- Conflict managment
- Initiative
- Adaptability

Tipo de puesto: Por tiempo indeterminado

Sueldo: $23,000.00 - $27,500.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 66376, Santa Catarina, N. L.

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