Bilingual Collections Agent

hace 2 semanas

Guadalajara, México Farmer & Wright A tiempo completo

**Bilingual telephone collections person needed for rapidly growing cutting edge law firm.**

**We are seeking a telephone collections person who is self-motivated, can communicate effortlessly with clients, and bring them back onto a payment plan via an automated system. Also must be able to think outside the box to get tasks completed. This person should have a foundation in telephone collections and should be excellent at what they do. Experience with the bankruptcy process is a plus.**

**If you wish to work with us, you must be a Superstar**

**This means you must be at the top of your game, the best at what you do.**

**If you decide to work with us you should know you will be Challenged and Pushed**

**If you are not comfortable with the above statements, please do not apply.**

**Responsibilities**
- Handle **In Bound** calls from clients.
- Make **Out Bound** Calls to clients regarding payments and outstanding documents.

**You will be judged on**:

- The number of calls you make.
- Collection resolutions.
- Your ability to obtain documents from clients.
- Your survey results from Clients.
- Communication will be scripted and you are expected to keep the script.
- Self-reporting daily on the above-listed milestones.

**Key Competencies**

Must be able to:

- Listen and relate to clients
- Type, while on the phone.
- Know how to operate basic computer functions.
- Treat clients as if they are the most important person on earth
- Excellent verbal and written communication skills.
- Team player.
- Self-motivated and must take initiative.
- Timeliness is vital.

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