Service Desk
hace 2 semanas
Join our IT Service Desk team and play a key role in delivering global end-user support across multiple channels. This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment.In your new role you will:- **Monitor**and **respond**to end-user inquiries through three main channels**:calls, web tickets, and chats**:- **Provide**updates and **information**to **end-users**regarding the status of their incidents- Manage and release **IT information news**to keep users informed- Own and maintain content used in support tools, such as the knowledge **database and self-service portal**:- Contribute to and drive **continuous improvement**initiatives in collaboration with 2nd-level IT teamsPerform additional tasks, projects, or responsibilities as assigned by Service Desk management- **Your Profile**You are best equipped for this task if you have:- **A Bachelor’s degree**in Information Technology, Computer Science, or an equivalent field- Strong proficiency in **English**(mandatory requirement)- Excellent **communication**and interpersonal skills- The ability to **work**independently**with mínimal supervision, combined with a strong willingness to learn- **Team-oriented**skills and a customer-focused mindset- Both theoretical knowledge and practical experience in **IT**:**#WeAreIn for driving decarbonization and digitalization.**As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.**Are you in?****We are on a journey to create the best Infineon for everyone.**This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.Click here for more information about Diversity & Inclusion at Infineon.- #LI-NC1_
-
IT Service Desk Supervisor Mérida Bilingüe
hace 5 días
Tijuana, México Training Talent A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe para atención a incidencias de los equipos de Mexico y EEUUCrecimiento real,...
-
IT Help Desk Leader Mérida Bilingüe
hace 1 semana
Tijuana, México Reclutamiento IT A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe para atención a incidencias de los equipos de Mexico y EEUU. - Crecimiento...
-
IT Service Desk Analyst
hace 2 semanas
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
IT Service Desk Analyst
hace 4 días
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
Msp Service Desk Dispatcher
hace 2 semanas
Tijuana, México ITCM A tiempo completo**Job Title**:Dispatch**Reports to**:Service Desk Manager**Department**:Service DeskThe Dispatcher is reasonable for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation, triaging ticket and dispatching...
-
Corporate Help Desk
hace 3 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 2 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 2 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
IT Service Desk Analyst
hace 3 semanas
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
IT Service Desk Specialist
hace 2 días
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support) -New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless...
