Inbound Sales Representative

**Our company**

Meadow is a contemporary funeral service reshaping an outdated, predatory industry. Founded from personal experiences by experienced entrepreneurs, we offer transparent pricing, unmatched hospitality, and personalized memorials hosted at top venues.

You probably didn’t picture yourself working at a funeral home startup—just like those who joined Uber or DoorDash didn’t plan careers in taxis or food delivery. You might think this category is boring or depressing. Most people do. That’s exactly why it’s outdated—and why we get to rewrite the story. A once-in-a-lifetime shift in deathcare is happening now, and Meadow—a software-powered, hospitality-first service—is meeting the moment. Reinvention takes people willing to bet on something big and unexpected.

We handle all arrangements online or by phone, making the process easier. Deathcare today is too expensive and too complicated: our mission is to transform every aspect to better serve families across America.

We now serve a meaningful share of each of our markets and have secured significant funding to expand. One of our biggest surprises has been how powerful and inspiring it is to serve families at their time of need.

**Role Overview**:
We’re looking for empathetic, high-performing **Inbound Sales Representatives** to join our **Care Team**— the first voice families hear when they reach out. This is a **remote inbound sales role**. No cold calls. No pushy tactics. Just real conversations that help people during an important moment in their lives.

You’ll manage warm, inbound leads from first contact to close, helping families feel confident in their decisions and supported every step of the way. Every call is a chance to make someone’s life a little easier, and every conversation reflects our standard of unmatched hospitality.

We’ve laid the groundwork for your success: a seasoned team, proven sales playbooks, and the infrastructure to grow. Now, we’re building the most compassionate and professional sales team in the industry.

See Jan, our Head of Sales, talk through the role.

**What You’ll Do**:

- ** Guide conversations from first call to close**
- Answer calls from families seeking information and guidance on cremation options
- Provide consultative support that helps families understand their choices
- ** Hit or exceed a 50% close rate through thoughtful, empathetic conversations**
- Balance efficient process management with personalized care
- Follow up consistently to ensure families have what they need to make confident decisions
- ** Act with agency: Manage your pipeline independently and never miss a follow-up**

Success comes from establishing trust quickly and guiding conversations with both expertise and empathy. Those who master the human connection consistently outperform those who just follow the playbook.

**Requirements & Qualifications**:

- 2+ years of experience in Sales, preferably to US consumers (B2C)
- Fluency in written and spoken English (Spanish is a strong plus)
- A self-driven natural seller who’s motivated by hitting goals and creating value for both people and performance
- Confident and empathetic communicator who enjoys helping others, especially over the phone
- Able to explain things clearly, speak with care, and listen with intention
- Emotionally steady, highly coachable, and effective working independently
- Motivated by meaningful work as much as by metrics

**Details**:

- Remote, full-time
- ** Tools**: HubSpot (CRM), Aircall (phone), Slack, and our case management system
- ** Shifts** (8h, consistent schedule):

- AM: Start between 6-8am EST
- PM: Start between 2-4pm EST
- Night: Start between 8-10pm EST
- (Tuesday-Saturday or Sunday-Thursday preferred)_

**Why You’ll Love Working With Us**:

- ** Fully remote** - Work from anywhere
- ** Time to recharge**—10 days of PTO plus US holidays off
- ** Purpose-driven work** - Make a real difference in people’s lives during a meaningful transition, without the heavy grief
- ** Supportive, growth-minded team** - Bring your sales drive and eagerness to learn; we’ll support you every step of the way
- ** Exciting growth ahead** - Join a fast-growing startup with expanding roles, new markets, and plenty of room to grow
- ** Performance-based bonuses** - Earn more by consistently hitting individual, team, and conversion targets—monthly earnings can reach $3,500 (or $21/hour)