Customer Support Specialist

hace 2 semanas

Querétaro, México MedTrainer A tiempo completo

**Company Description**
**_
Want to be part of a high level company?_**
**At MedTrainer we are looking for our next Customer Support Specialist to be part of our team**

MedTrainer is an innovator in the healthcare industry, transforming technology solutions with the **MedTrainer Platform Solution**, which integrates our proprietary **Learning Management System (LMS)**, a strong focus on **Compliance Training**, and our **Managed Services** in **Credentialing and Compliance Management**.
**Job Description** Profile requirements**:

- 1 - 2 years of Customer service or support experience.
- ** Advanced English level (spoken and written)** is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

**Work Location**

This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
**Qualifications** Essential technologies and/or tools**:

- Google Suite
- Microsoft Office
- Jira

**Main responsibilities**:

- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

**Additional Information** We Offer**
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance

If you’re passionate about providing **exceptional customer support**, solving **technical challenges**, and being part of a **fast-growing company**, we want to hear from you

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